Usha Hariprashad
Glen Oaks,NY
Summary
A role that allows me to demonstrate my ability to manage customer interactions with professionalism, resolve issues swiftly and effectively, and drive customer satisfaction. I am eager to apply my problem-solving skills, attention to detail, and strong communication abilities to not only enhance the customer experience but also contribute to the overall success and growth of the organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Premier Banker
Flushing Bank
11.2015 - Current
- Data Entry and Record Keeping: Maintain accurate records, handle data entry, and ensure the confidentiality and security of customer information.
- Branch Operations: Complete branch tasks with accuracy and efficiency to ensure smooth day-to-day operations.
- Customer Service: Provide high-level service by resolving customer issues promptly and maintaining top-tier customer satisfaction standards.
- Reporting & Research: Prepare reports and research customer issues, providing appropriate responses and resolutions. Participate in team meetings to address and resolve any operational challenges.
- Customer Inquiry Management: Analyze, interpret, and respond to customer inquiries received via email, letters, phone calls, and other channels, ensuring timely and accurate responses.
- Team Leadership & Coaching: Partner with the operations manager to develop leadership skills, manage, and coach teammates on bank products and services, ensuring compliance with all banking rules and regulations.
Relationship Banker
JP Morgan Chase Bank NA
09.2006 - 05.2015
- Branch Cash Management: Responsible for overseeing and managing branch cash, ensuring accuracy and compliance with all procedures.
- Account Management & Problem Resolution: Open new accounts, resolve issues, and guide customers on how to access and manage their accounts effectively, ensuring they make the most of their banking relationship.
- Customer Experience: Create a positive and seamless experience for customers, resulting in higher satisfaction and improved sales outcomes.
- Transaction Processing: Efficiently and accurately processed customer transactions, maintaining a high level of accuracy.
- Team Collaboration: Work collaboratively with staff and management at all levels, fostering a positive team environment.
Education
Business Administration -
Nassau Community College
Garden City, NYSkills
- Self-Motivated & Responsible: Strong initiative and accountability
- Adaptable in Fast-Paced Environments: Thrives in dynamic settings
- Independent & Team-Oriented: Works well both independently and collaboratively
- Quick Learner & Flexible: Rapidly adapts to new concepts and shifting priorities
- Exceptional Communication: Clear and professional verbal and written communication
- Organizational & Time Management: Skilled at prioritizing tasks to meet deadlines
- Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Outlook
- QuickBooks: Experienced in accounting and financial management
Certification
LICENSES
Notary Public National Notary Association State of New York
Timeline
Premier Banker
Flushing Bank
11.2015 - Current
Relationship Banker
JP Morgan Chase Bank NA
09.2006 - 05.2015
Business Administration -
Nassau Community College
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