Usman Razzaq
Woodbridge,VA
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services. Highly experienced Leader with proven track record of delivering precise interpretations and translations between English and other languages. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability.
Overview
18
18
years of professional experience
Work History
Certified Medical Interpreter
Liberty Language Services
08.2023 - Current
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Translated procedural information to facilitate understanding between doctors and patients.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
Manager
SES Limo Service
02.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Representative
American Airlines
08.2005 - 12.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Information Technology
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Woodbridge High School
Woodbridge, VA06.1999
Skills
- Security
- Concept Interpretation
- Medical Support
- Critical Thinking
- Consecutive Translation
- Business Development
- Performance Management
- Team Leadership
- Consultative Sales
- Information Security
- Problem Resolution
- Administrative Support
- Customer Relations
- Computer Proficiency
- Sales Closing
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
Timeline
Certified Medical Interpreter
Liberty Language Services
08.2023 - Current
Manager
SES Limo Service
02.2010 - Current
Customer Service Representative
American Airlines
08.2005 - 12.2009
No Degree - Information Technology
Northern Virginia Community College
High School Diploma -
Woodbridge High School
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