Summary
Overview
Work History
Education
Skills
Timeline
Generic

Utonda Johnson

Marietta,GA

Summary

Hard-working Licensed Massage Therapist with passion for helping people. Dedicated to providing quality therapeutic massages for overall health and wellness. Upholds moral ethics and maintains excellent client relationships. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Checkout Advocate

Target
08.2021 - Current
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.

Licensed Massage Therapist

One Energy Wellness Spa
07.2021 - 07.2022
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
  • Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
  • Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Assessed clients to determine appropriate massage techniques to apply.
  • Performed aroma therapies and specialized relaxation techniques.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Advised clients on areas such as posture, at-home exercises and stretches.

Licensed Massage Therapist

Natural Body Day Spa
03.2011 - 03.2020
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
  • Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
  • Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
  • Developed knowledge of anatomy, physiology and pathology to supplement massage training.
  • Educated clients on benefits of massage therapy and importance of self-care.
  • Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
  • Monitored client progress and adjusted massage techniques to best meet individual needs.
  • Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
  • Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Administered Swedish, deep tissue and sports massage techniques.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.
  • Maintained accurate and up-to-date client records.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Researched new massage techniques and treatments.
  • Performed aroma therapies and specialized relaxation techniques.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Assessed clients to determine appropriate massage techniques to apply.

Education

Bachelor of Science - Alternative And Complementary Medicine And Medical Systems

Everglades University - Orlando
Sarasota, FL
05.2010

Associate of Applied Science - Massage Therapy

Florida College of Natural Health
Bradenton, FL
02.2003

Skills

  • Liquor Law Compliance
  • Cleaning and Sanitizing
  • Stocking and Replenishing
  • Issue Resolution
  • Customer Service Excellence
  • Adaptable and Flexible
  • Excellent Communicator
  • Strong team-working and multitasking skill
  • Able to establish rapport with customers

Timeline

Checkout Advocate

Target
08.2021 - Current

Licensed Massage Therapist

One Energy Wellness Spa
07.2021 - 07.2022

Licensed Massage Therapist

Natural Body Day Spa
03.2011 - 03.2020

Bachelor of Science - Alternative And Complementary Medicine And Medical Systems

Everglades University - Orlando

Associate of Applied Science - Massage Therapy

Florida College of Natural Health
Utonda Johnson