Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
Utsav Mukherjee

Utsav Mukherjee

Aurora,NY

Summary

I am a highly driven recent in Hospitality school graduate seeking a full-time position in customer service relationship where I can lend my knowledge of market analytics to help your organization improve profitability.

Overview

1
1
year of professional experience

Work History

Management Trainee

McDonalds
  • Handling job as manager and floor orders as well cashiering and maintaining proper accounts handling with bookkeeping and maintaining ledger and various finances as well order taking and maintaining standards of fast food chain.

Trainee in food and beverage service

Fair Field By Marriot
  • Taking orders of various beverages and food as per orders of customers.

Cultural exchange program

The Cherry valley club
  • Handling various events and practices in banquets and events managing restaurant operation took part in various budgeting and purchases.

Special Operations

Johnson Controls
Aurora, CO
12.2023 - Current
  • Supervised communication functions for special operations and secret missions.
  • Verified credentials of personnel involved in special operations prior to initiating missions.
  • Handeling major security systems in video monitoring and controlling live threat situations and dispatching AHJ s and Handeling both inbound and outbound calls performing various task in managing emergency situations.

Customer Service Group

Johnson Controls
Aurora, CO
07.2023 - 12.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Handeling inbound calls efficiently and providing technical solutions to troubleshoot alarm systems of various location and Handeling security as well .

Emergency Dispatch Operator

Johnson Controls
Aurora, CO
05.2023 - 07.2023

Handeling emergency calls and monitoring different types of alarms , dispatching AHJ and other required authorities to control the situation according to necessity of an emergency.

Education

B.sc in Hospitality Management and Catering -

Bharatiya University Coimbatore

SECONDARY EDUCATION (SCHOOL) -

DENOBILI SCHOOL CMRI

Skills

  • Sales
  • Team Building
  • Customer Relationship
  • Problem Solving
  • Decision Making
  • Major security Handeling
  • Monitoring security surveillances
  • Customer operator
  • Troubleshooting alarms

Personal Information

  • Date of Birth: 10/16/1997
  • Nationality: Indian
  • Marital Status: Single

References

Andre Nathaniel, Supervisor, ANathaniel@cherryvalleyclub.com, +15166982796

Timeline

Special Operations

Johnson Controls
12.2023 - Current

Customer Service Group

Johnson Controls
07.2023 - 12.2023

Emergency Dispatch Operator

Johnson Controls
05.2023 - 07.2023

Management Trainee

McDonalds

Trainee in food and beverage service

Fair Field By Marriot

Cultural exchange program

The Cherry valley club

B.sc in Hospitality Management and Catering -

Bharatiya University Coimbatore

SECONDARY EDUCATION (SCHOOL) -

DENOBILI SCHOOL CMRI
Utsav Mukherjee