Summary
Overview
Work History
Education
Skills
Timeline
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Uvonka Armstead

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Commercial Account Specialist

Hillsborough County Public Utilities
07.2023 - Current
  • Enhanced client satisfaction by providing timely and accurate account management services.
  • Streamlined account processes for improved efficiency and increased customer retention.
  • Collaborated with sales teams to identify new opportunities and expand commercial accounts.
  • Coordinated cross-functional efforts to resolve client issues quickly and efficiently, enhancing overall customer satisfaction levels.
  • Resolved complex billing and payment issues for balanced, accurate accounts.

Customer Collections Specialist

Hillsborough County Public Utilities
05.2018 - 06.2023
  • Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Revenue Specialist II

Department Of Revenue General Tax Administration
06.2005 - 05.2018
  • Increased revenue by streamlining billing processes and implementing effective collection strategies.
  • Managed accounts receivable, ensuring timely invoicing and accurate record-keeping for improved cash flow.
  • Improved financial reporting by conducting thorough account reconciliations and resolving discrepancies.
  • Enhanced forecast accuracy with detailed analysis of historical data and identification of trends in revenue generation.
  • Reduced outstanding debts by implementing a proactive collections process and establishing strong relationships with clients.
  • Developed customized payment plans for clients experiencing financial difficulties, minimizing losses due to uncollected revenues.
  • Maintained strong relationships with external partners such as banks, auditors, and vendors, fostering a collaborative work environment.

Amalie Arena

Ticket Seller
10.2006 - 10.2016
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, safe environment for patrons.
  • Assisted in event setup and teardown, ensuring efficient transitions between events and minimizing downtime.
  • Contributed to smooth event operations by coordinating with other staff members and addressing issues promptly.
  • Enhanced guest experience by promptly responding to inquiries, addressing concerns, and providing clear directions when needed.

Education

Bachelor of Arts - Criminology

University of South Florida
Tampa, FL
08.2008

Skills

  • Active listening
  • Microsoft Office proficiency
  • Time management
  • Effective communication
  • Multitasking abilities
  • Interpersonal skills
  • Organizational skills
  • Attention to detail
  • Data analysis
  • Conflict resolution
  • Customer relationship management
  • Analytical thinking
  • Decision-making abilities

Timeline

Commercial Account Specialist

Hillsborough County Public Utilities
07.2023 - Current

Customer Collections Specialist

Hillsborough County Public Utilities
05.2018 - 06.2023

Amalie Arena

Ticket Seller
10.2006 - 10.2016

Revenue Specialist II

Department Of Revenue General Tax Administration
06.2005 - 05.2018

Bachelor of Arts - Criminology

University of South Florida

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Uvonka Armstead