External Claim Adjuster
Pilot Catastrophe
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Prepared summaries of damage, payments, and policy coverage.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Managed catastrophe response efforts during natural disasters, ensuring prompt service to affected policyholders and efficient resource allocation within the team.
- Demonstrated strong organizational and time management skills while managing multiple projects.
