Summary
Work History
Education
Skills
Quote
Timeline
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Uyshica Brown

Chicago,IL

Summary

As a dedicated and personable professional, a challenging environment is sought where skills and experience can be utilized to deliver quality service to an organization. Known for excellent time management, multitasking abilities, as well as strong organizational and people-oriented skills.

Work History

Airbnb Property Manager

Self-employed
Chicago, IL
2017 - Current
  • Coordinated start to finish with all Airbnb customers, which resulted in positive customer service feedback
  • Answered telephones to offer customer support and resolve issues
  • Spearheaded negotiations to settle cases with Airbnb
  • Oversaw maintenance, appearance and performance of the property
  • Handled customer complaints in the most effective manner possible, expedited all maintenance requests and offered complimentary services for hardship cases
  • Coordinated general maintenance and repairs to keep facilities operational and attractive
  • Checked inventory for required supplies and made lists for needed cleaning products
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to maintain organized, professional appearance at all times
  • Laundered all bedding, made beds, vacuumed floors and dusted furniture to maintain an organized, professional appearance at all times

Delivery Driver

Deliv
Chicago, IL
2019 - 2020
  • Delivered rush merchandise and documents on tight schedules to meet customer targets
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty
  • Maintained safe driving habits to protect property and the general public on roadways

Human Resource Coordinator

PeopleScout
Chicago, IL
2015 - 2017
  • Assisted new hires in completing all elements of multistep hiring procedures
  • Presented weekly new hire orientations
  • Served as a point of contact for senior level and down with questions and provided information and assistance, escalated to another HR team member as appropriate
  • Educated and assisted hiring managers with onboarding
  • Assisted with a wide range of employee relations matters, researched and provided documentation for legal responses
  • Participated in the successful implementation of Workday, data migrated over without any errors
  • Managed high volume inbox answering inquiries
  • Generated offer letters, processed background checks, I9's, unemployment claims, and employee referral bonuses
  • Reviewed employee and manager data changes in the HRIS system, approved/rejected, escalated or followed up as appropriate
  • Coordinate special events/activities for employees
  • Responded to all inquiries the same day or no later than 24 hours

State Unemployment Coordinator

StaffManagement
Chicago, IL
2010 - 2015
  • Managed system-wide implementation policies and procedures of unemployment process and claims
  • Conducted comprehensive auditing and compliance procedures in conjunction with department and corporate teams
  • Improved data efficiencies and quality assurance practices and compiled accurate reporting results in a timely manner
  • Provided troubleshooting assistance with document management and customer service representatives
  • Successfully performed a variety of complicated tasks with little direction and or information by utilization of our self-service training program (Think)

Recruiter

StudentScout
Chicago, IL
2009 - 2010
  • Managed high volume contact management, warm-call transfer and appointment setting support for the education industry
  • Conducted professional interviews, evaluation and placement with individuals seeking school enrollment with our clients
  • Provided excellent customer service and troubleshooting to clients, ensuring customer satisfaction and placement
  • Managed effective evaluation and follow-up of client services to department leads in reporting recruitment and placement results

Radiation Therapist

Advocate Christ Medical Center
Chicago, IL
2006 - 2008
  • Performed radiation therapy treatments in compliance with health and safety standards
  • Provided excellent patient care during radiation treatment
  • Managed set up and equipment for patient treatment; transfer patients to treatment area; and conduct treatment procedures in a trusting and nurturing environment
  • Monitored accuracy in daily treatment parameters; deliver the prescribed dosage and maintain treatment records

Patient Coordinator

Alliance Imaging
Chicago, IL
2003 - 2006
  • Ensured proper care and coordination with individual patients upon intake, treatment and follow-up care upon completion of visits
  • Assisted in setup of technological preparation of equipment for visits
  • Coordinated safe transportation, comfort and care of patients
  • Performed filming process

Direct Service Professional

Victor C. Neumann
Chicago, IL
2002 - 2003
  • Assisted adults with disabilities in obtaining and retaining professional and fulfilling employment opportunities
  • Helped clients with job preparation and retention, including mock interviews, resume writing, and job seeker resources
  • Conducted employment workshops and seminars for clients on job industry topics and resources
  • Provided comprehensive client follow-up weekly, monthly, 6 months and 1 year following job placement

Education

Bachelor of Science Degree - Allied Health, Radiation Therapy

University of St. Francis
Joliet, IL
05.2006

Skills

  • High volume contact management
  • Appointment setting
  • Client follow-up
  • Customer service and troubleshooting
  • Quality patient care
  • Hiring and retention
  • Administrative skills
  • Analytical

Quote

Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama

Timeline

Airbnb Property Manager

Self-employed
2017 - Current

Delivery Driver

Deliv
2019 - 2020

Human Resource Coordinator

PeopleScout
2015 - 2017

State Unemployment Coordinator

StaffManagement
2010 - 2015

Recruiter

StudentScout
2009 - 2010

Radiation Therapist

Advocate Christ Medical Center
2006 - 2008

Patient Coordinator

Alliance Imaging
2003 - 2006

Direct Service Professional

Victor C. Neumann
2002 - 2003

Bachelor of Science Degree - Allied Health, Radiation Therapy

University of St. Francis

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Uyshica Brown