UZEL HOWARD
The Bronx,NY
Summary
Dynamic and adaptable professional with a strong eagerness to learn and grow in diverse environments. Open availability ensures flexibility in meeting organizational needs, while a dependable work ethic supports effective collaboration and productivity. Committed to cross-training and maintaining efficiency across multiple roles, fostering a seamless workflow. Passionate about engaging with people and excelling in both hands-on tasks and computer-based responsibilities.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Access-A-Ride
The Bronx, NY
03.2024 - 07.2025
- Managed high-volume inbound calls to resolve customer inquiries and issues effectively.
- Utilized CRM software to document interactions and track customer concerns for follow-up.
- Collaborated with team members to enhance call handling processes and improve service delivery.
- Provided training and mentorship to new representatives on best practices for customer engagement.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Front Desk Receptionist
Tremont Diagnostic Imaging
Bronx
09.2023 - 01.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointments and meetings, optimizing scheduling for staff and clients.
- Assisted in maintaining a welcoming environment through effective communication and customer service.
- Handled multi-line phone systems, directing calls to appropriate departments promptly.
- Processed payments and maintained accurate financial records for transactions.
- Collaborated with team members to streamline administrative tasks, enhancing overall office efficiency.
- Resolved guest inquiries and complaints with professionalism, contributing to improved customer satisfaction.
Pharmacy Clerk
BK Pharmacy Llc
Brooklyn, NY
10.2022 - 11.2023
- Processed prescription orders accurately and efficiently for diverse customer needs.
- Assisted pharmacists with inventory management, ensuring optimal stock levels of medications.
- Handled customer inquiries, providing exceptional service and resolving issues promptly.
- Verified prescription information prior to entry in pharmacy computer system.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Optimized workflow efficiency through effective use of pharmacy software systems for prescription tracking and drug interactions checking.
Relocation Coordinator
K&M Relocations Inc
Brooklyn, New York
02.2020 - 07.2021
- Coordinated client transportation logistics.
- Documenting Daily Inventory
- Managed call flow to ensure smooth communication.
- Managed client communications, providing updates and addressing concerns throughout the relocation process.
- Liaised with vendors and service providers to facilitate seamless moving experiences.
- Implemented process improvements that enhanced service delivery and client satisfaction.
Education
High School Diploma -
Far Rockaway High School
Far Rockaway, New York06.2019
Skills
- Effective Communication
- Customer Service
- Data entry
- Microsoft
- Patient care
- Problem Solving
- Proficient
- Punctual/Reliable
- Customer service
- Dependable and responsible
- Multitasking Abilities
Qualities Skills
- Active Listening
- Effective Communication
- Customer Service
- Quick Learner
- Cash Handling
- Problem Solving
- Tech Savvy
- Proficient
- Punctual/Reliable
Timeline
Call Center Representative
Access-A-Ride
03.2024 - 07.2025
Front Desk Receptionist
Tremont Diagnostic Imaging
09.2023 - 01.2024
Pharmacy Clerk
BK Pharmacy Llc
10.2022 - 11.2023
Relocation Coordinator
K&M Relocations Inc
02.2020 - 07.2021
High School Diploma -
Far Rockaway High School