Uziel Martinez
Irvington,NJ
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Patient R.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Zufall Health Center
02.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used [Software] to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Verified patient insurance eligibility and entered patient information into system.
Supervisor
Burlington Coat Factory Department Store
11.2020 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Education
High School Diploma -
Emma Balaguer
Dominican Republic06.2011
Skills
- Reading Comprehension
- Office Administration
- Patient Registration
- Bilingual in Spanish and English
- Insurance Information Collection
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Zufall Health Center
02.2023 - Current
Supervisor
Burlington Coat Factory Department Store
11.2020 - 03.2022
High School Diploma -
Emma Balaguer
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