Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Uzoma Ike

PISCATAWAY,NJ

Summary

Hardworking employee with direct patient care, multitasking and time management abilities. Devoted to giving every patient a positive and memorable experience. In addition, a recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Spectrum for Living
Edison, NJ
07.2019 - Current
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted individuals in learning and developing new skills.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Used approved crisis intervention techniques in emergency situations.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Transported clients to doctor's appointments and errands.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Assisted clients with maintaining good personal hygiene.

Customer Service Associate

Walgreens
Piscataway, NJ
06.2015 - 08.2019
  • Greeted customers and identified their needs.
  • Answered phone calls from customers promptly and courteously.
  • Kept work area neat, clean, and well-stocked at all times.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Handled cash register operations accurately during peak times.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Education

Bachelor of Science - Nursing

Chamberlain College of Nursing
North Brunswick
12-2023

Bachelor of Science - Biology

Rutgers, The State University of New Jersey
New Brunswick, NJ
12-2018

High School Diploma -

Piscataway Township High School
Piscataway, NJ
05-2013

Skills

  • ADL support
  • Chronic Disease Management
  • Transportation
  • Patient Management
  • Direct Patient Care
  • Client documentation
  • Progress Documentation
  • Complaint resolution
  • Prioritization
  • Quality Control
  • Multi-Task Management
  • Conflict Resolution
  • Staff Training
  • Customer Service
  • Active Listening

Affiliations

  • Consistent Exercise Routine
  • History of Personal Training
  • Math Tutor

Accomplishments

  • Achieved Dean's List several time during BSN tenure

Certification

  • Valid Multi-State RN Licensure
  • BLS Certification
  • CPR Certification

References

References available upon request.

Timeline

Direct Support Professional

Spectrum for Living
07.2019 - Current

Customer Service Associate

Walgreens
06.2015 - 08.2019

Bachelor of Science - Nursing

Chamberlain College of Nursing

Bachelor of Science - Biology

Rutgers, The State University of New Jersey

High School Diploma -

Piscataway Township High School

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Uzoma Ike