Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

UZOMA NWOSU

BROOKLYN PARK,MN

Summary

Motivated and detail-oriented IT professional with a solid software development and network administration foundation. Competent in SQL, active directory, database management, and IT support.

Developed skills in fast-paced logistics environment, focusing on process improvement and customer service. Demonstrated ability to manage complex tasks and streamline operations efficiently. Seeking to leverage these transferrable skills in new role to contribute to organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Logistics Service Representative

MEDSPEED
12.2022 - 06.2024
  • Acted as the main point of contact for healthcare clients, addressing any logistic-related inquiries, issues, and requests
  • Informed clients of changes or disruptions, tracked deliveries and solved any delays or issues with transportation
  • Ensured the safe and timely delivery of medical supplies, specimens, and equipment by coordinating with drivers and logistics teams
  • Analyzed performance metrics to identify areas for improvement within the logistics operations, implementing targeted strategies for optimization.
  • Provided comprehensive training programs for new hires in logistics roles, emphasizing safety procedures and best practices by 65% for efficient operations.
  • Established strong relationships with vendors and suppliers, ensuring timely deliveries and quality products at competitive prices.

Independent Contractor

Uber
01.2019 - 11.2022
  • Used the Uber app to accept ride requests, navigate to pick-up and drop-off points using GPS, and complete trips efficiently
  • Picked up and dropped off riders at their requested locations in a timely and professional manner
  • Adhered to local traffic laws and Uber safety guidelines to ensure 100% rider safety during rides.
  • Increased client satisfaction by 95%, delivering high-quality projects on time and within budget constraints.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Certified Nursing Assistant

Dungarvin
11.2019 - 03.2022
  • Administered medications as directed by a healthcare provider and according to Dungarvin policies and procedures
  • Documented care activities and maintain accurate records of the individual's residents' health, behavior, and well-being.
  • Provided basic healthcare services such as measuring vital signs and reporting any changes in health status to the medical staff.
  • Assisted patients with daily living activities for enhanced comfort and well-being.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Supported the needs of 50 residents under long-term care.

Education

Information Technology Certification - IT Fundamentals, Computer Lab, ITIL Essentials, Microsoft Office, Professional Communication, Applied IT

Summit Academy OIC
Minneapolis, MN
11.2024

High School Diploma -

Sacred Heart College
Aba, Abia State, Nigeria
06-1995

Skills

  • Networking
  • Active Directory
  • Virtual Machine Management
  • Database Management
  • Windows Server 2022
  • Hardware Installation and Troubleshooting
  • Wireless LAN
  • Hypervisors (Hyper-V, VMware Workstation, Virtual Box)
  • NTFS Management
  • Problem-solving
  • Windows Server Management
  • Server Network Configuration

Accomplishments

  • Documented and resolved departmental issues which led to a 95% performance increase.
  • Collaborated with teams of 30 in the development of the Xcel project.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised a team of 50 staff members.
  • Resolved product issue through consumer testing.

Certification

  • Certified PC Pro, 10/24
  • (CNA) North American Medical Academy, 09/22

Timeline

Logistics Service Representative

MEDSPEED
12.2022 - 06.2024

Certified Nursing Assistant

Dungarvin
11.2019 - 03.2022

Independent Contractor

Uber
01.2019 - 11.2022

Information Technology Certification - IT Fundamentals, Computer Lab, ITIL Essentials, Microsoft Office, Professional Communication, Applied IT

Summit Academy OIC

High School Diploma -

Sacred Heart College

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