Uzzam Soomro
Richmond,TX
Summary
Expertly developed marketing strategies and optimized client relationship management processes, demonstrating a strong commitment to measurable results in senior leadership roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Gyro Republic
05.2025 - Current
- Promoted from Customer Representative to Assistant Manager within two months for outstanding performance and consistently high customer satisfaction ratings.
- Oversee daily operations, supervise staff, and ensure efficient customer service in a fast-paced dining environment.
- Implement marketing and upselling strategies that boosted sales and repeat customer visits.
- Manage inventory, coordinate with suppliers, and ensure adherence to company policies and quality standards.
Vice President of Sales and Marketing
Jubilee General Insurance
03.2018 - 04.2025
- Skills: Strategic sales planning, marketing leadership, team management, insurance industry expertise & revenue growth.
- Job Description: Led sales and marketing for Jubilee General Insurance, driving business expansion and managing high performing teams.
Marketing Agent
UBL Insurers
09.2016 - 02.2018
- Skills: Business development, client relationship management, insurance product promotion, lead generation.
- Job Description: Enhanced UBL Insurers' business portfolio by acquiring clients and developing insurance solutions.
Customer Service Representative
Pizza Hut
06.2012 - 06.2014
- Skills: Call center management, issue escalation, shift supervision & communication link management.
- Job Description: Managed customer interactions for Pizza Hut, overseeing service quality, complaint resolution and coordination between branches and customers.
Education
MBA - Marketing
Institute of Business and Management (Iobm)
Karachi, Pakistan 12.2024
Bachelor of Arts - Commerce
Dadabhoy Institute of Higher Education
Karachi, Pakistan 01.2016
Skills
- Customer relationship management
- Work Planning and Prioritization
- Active listening
- Organizational skills
- Computer skills
- Microsoft office expertise
- Customer service and satisfaction
- Business development understanding
- Marketing
- Compliance
- Product and service sales
- Sales strategies
- Conflict resolution
- Workload management
Certification
- Food Handler 2025
- Ground Support Equipment (TGS/GSE) 2013-2016
Languages
Urdu
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Punjabi
Professional Working
Arabic
Limited Working
PROFESSIONAL SUMMARY
- Research and acquire new business prospects through referrals, social media, cold calls, and B2B sales.
- Identify client needs and provide tailored insurance solutions for business and employee benefits.
- Maintain active client relationships, manage renewals and support changing business needs.
- Resolve client concerns efficiently and ensure satisfaction with products and services.
- Develop marketing strategies to increase sales and expand clientele.
Timeline
Assistant Manager
Gyro Republic
05.2025 - Current
Vice President of Sales and Marketing
Jubilee General Insurance
03.2018 - 04.2025
Marketing Agent
UBL Insurers
09.2016 - 02.2018
Customer Service Representative
Pizza Hut
06.2012 - 06.2014
MBA - Marketing
Institute of Business and Management (Iobm)
Bachelor of Arts - Commerce
Dadabhoy Institute of Higher Education