VA VASOLD
Bellevue,WI
Summary
Dynamic professional with a strong background in customer engagement and team collaboration. Proven ability to drive customer satisfaction and enhance team performance through effective communication and problem-solving skills.
Overview
28
28
years of professional experience
Work History
ASSISANT/Demonstrator
Costco
BELLEVUE WISCONSIN
08.2025 - Current
- Delivered engaging product demonstrations to enhance customer experience and drive sales.
- Collaborated with team members to maintain a clean, organized demonstration area.
- Educated customers on product features and benefits to facilitate informed purchasing decisions.
- Assisted in inventory management by monitoring stock levels for demonstration products.
- Adapted presentation techniques based on customer feedback to improve engagement outcomes.
- Trained new staff on effective demonstration practices and customer interaction strategies.
- Collaborated with fellow demonstrators on best practices for presentation techniques resulting in increased effectiveness across the entire team.
- Spoke with interested customers and provided additional product information.
- Ensured proper setup and breakdown of demonstration areas, maintaining a clean, organized, and visually appealing space for customers.
- Assisted in the development and implementation of new demonstration scripts, leading to more consistent messaging and increased audience engagement.
- Provided coupons, product samples and informational brochures to customers.
- Consistently kept working area clean and organized and returned items to proper locations following demonstrations.
- Increased repeat business by developing rapport with customers and providing personalized follow-ups after product demonstration.
- Assisted customers in locating items, addressed questions and provided product samples.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Worked with team to achieve sales goals for products.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained knowledge of current promotions and product features.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- products to persuade customers to complete purchases.
Quality Control Technician
Salm Partners
Denmark, WI
10.2022 - Current
- Trained new team members on quality control processes and best practices.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Proposed corrective actions to address recurring quality issues.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
- Reduced time needed for quality control inspections through process optimization, without compromising thoroughness.
- Reported problems and concerns to management.
- Performed routine maintenance and calibration on testing equipment.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Customer Service Team Member
Sam's Club
Green Bay, WI
10.2022 - 12.2023
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Assisted in training new team members on company policies and procedures.
- Oversaw daily operations, ensuring compliance with safety standards and quality control measures.
- Mentored junior staff, fostering a collaborative team environment for improved performance.
- Coordinated inventory management, optimizing stock levels to meet customer demand effectively.
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
- Reduced call wait times by efficiently managing high call volumes during peak hours.
- Assisted management with performance evaluations, enabling better employee development plans for continuous improvement.
- Maintained customer records by updating account information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Line Lead/Quality Control Inspector
Tufco LP
Green Bay, WI
10.2018 - 03.2022
- Supervised daily production operations to ensure adherence to quality standards.
- Conducted performance evaluations to identify training needs and skill gaps within the team.
- Analyzed production metrics to drive continuous improvement initiatives across the line.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Trained new employees on production line processes, ensuring a smooth transition into their roles and maintaining high performance standards.
- Performed daily inspections and maintenance of equipment to manage wear and tear.
- Conducted thorough quality control inspections of finished products, ensuring adherence to established specifications and industry standards.
- Followed daily production schedules for organized and on-time deliveries.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Assisted in troubleshooting assembly-related problems to identify discrepancies and avoid disruptions.
- Managed daily production schedules to meet customer demands while minimizing overtime costs.
- Coordinated with multiple departments to ensure materials were delivered on time, reducing downtime.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Team Coordinator/Quality Control Inspector
New Plastics
Luxemburg, WI
03.2005 - 10.2018
- Managed scheduling and resource allocation for multiple concurrent projects, optimizing team productivity.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
- Trained, motivated and guided on-boarding members.
- Implemented process improvements by evaluating existing workflows, identifying inefficiencies, and proposing actionable solutions.
- Led team meetings each shift to discuss scheduling, production and maintenance needs.
- Covered shift shortages for third shifts to keep production schedule on time.
- Supervised 17 co-workers.
- Managed team workload to reach production targets.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Completed daily inspection of machines and equipment.
- Trained new inspectors on inspection techniques and quality assurance protocols, fostering consistency in practices.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Trainer/Forklift Operator
Accuma Corporation
Statesville, NC
03.1999 - 11.2004
- Mentored junior trainers, fostering skill development and enhancing team collaboration.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Established and maintained quality control standards.
- Operated forklifts for efficient loading and unloading of materials.
- Ensured compliance with safety regulations during warehouse operations.
- Assisted in training new staff on forklift operation and safety protocols.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
Education
Business Information - Business Information/Accountant
National Education Center
Sacramento, CA09.1995
Skills
- Customer engagement
- Customer service background
- Excellent interpersonal skills
- Adaptable
- Demonstration skills
- Presentation skills
- Sales background
- Product demonstration
- Quick-learning
- Food and beverage preparation
- Sample products
- Product research
- Performance tracking
- Product displays
- Product demonstrations
- Teamwork
- Informational brochures distribution
- Teamwork and collaboration
- Customer service
- Team player
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Customer relations
- Flexible schedule
- Team building
- Work Planning and Prioritization
- Self motivation
- Product knowledge
- Customer relationship management
- Scheduling
- Time management abilities
- Continuous improvement
- Inventory management
- Performance monitoring
Timeline
ASSISANT/Demonstrator
Costco
08.2025 - Current
Quality Control Technician
Salm Partners
10.2022 - Current
Customer Service Team Member
Sam's Club
10.2022 - 12.2023
Line Lead/Quality Control Inspector
Tufco LP
10.2018 - 03.2022
Team Coordinator/Quality Control Inspector
New Plastics
03.2005 - 10.2018
Trainer/Forklift Operator
Accuma Corporation
03.1999 - 11.2004
Business Information - Business Information/Accountant
National Education Center