Vada R. Cortez
Lubbock,TX
Summary
Phlebotomy lead with extensive experience at Kedplasma, specializing in staff training and mentorship while maintaining regulatory compliance. Achievements include significant improvements in operational efficiency and effective conflict resolution. Proficient in blood sample collection and dedicated to exceptional patient care, ensuring a safe environment for donors and team members.
Overview
4
4
years of professional experience
Work History
Donor Floor Lead
Kedplasma
Lubbock, TX
09.2025 - Current
- Coordinated workflow between team members to enhance efficiency.
- Facilitated communication between departments to streamline processes.
- Supervised daily phlebotomy operations and ensured compliance with safety protocols.
- Trained new team members on blood collection techniques and patient interaction.
- Communicated effectively with healthcare teams to address patient needs and concerns.
- Evaluated employee performance against established goals and objectives.
- Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
- Directed and coordinated the work of phlebotomists to ensure efficient department operations.
- Identified areas where improvements could be made within the department's operational structure.
- Responded quickly to emergency situations involving patients or staff members.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
Senior Phlebotomist
KEDPlasma
Lubbock, TX
02.2023 - Current
- Led a team of phlebotomists and donor floor technicians to ensure the efficient and accurate collection of plasma from donors, adhering to all safety, regulatory, and quality control guidelines.
- Conducted thorough pre-donation screenings, assessing donor eligibility by reviewing medical histories, measuring vital signs (blood pressure, pulse, temperature), and performing tests for hemoglobin, protein, and hematocrit to ensure donors met all necessary health standards.
- Collaborated with medical personnel to discuss any concerns or issues discovered during screenings, making adjustments as needed to ensure donor safety and eligibility.
- Managed and coordinated donor flow, including sending staff members on scheduled breaks and lunch rotations to ensure efficient coverage throughout the day.
- Assisted donors experiencing adverse reactions during or after the donation process, including lightheadedness, fainting, vomiting or seizures, by providing immediate care, applying emergency protocols, and notifying medical staff for further evaluation.
- Ensured donor comfort during the donation process, addressing concerns, offering assistance, and monitoring for any signs of distress or discomfort.
- Monitored and documented donor reactions, including adverse events, ensuring that incidents were handled according to company policy and reported promptly to ensure donor safety.
- Provided direction and constructive feedback to phlebotomy staff, regularly reviewing performance and offering guidance on areas for improvement, including proper blood collection techniques, following SOP (standard operating procedures) and donor care.
- Conducted regular training sessions for staff on donor screening protocols, phlebotomy, donor screening, emergency procedures, and maintaining high standards of customer service and patient care.
- Ensured all plasma donation processes were completed in accordance with health and safety regulations, maintaining compliance with industry standards, and ensuring accurate donor records.
- Managed inventory for phlebotomy supplies, ensuring adequate stock of necessary materials (e.g., needles, sample tubes, AC, Saline, gauze,) and notified management of lot changes as needed to maintain operational efficiency.
- Provided guidance to staff regarding protocol adherence, and ensured proper execution of tasks, addressing any concerns or mistakes to maintain consistency and high operational standards.
- Maintained a clean, safe, and organized donation environment by ensuring compliance with infection control standards and regularly cleaning equipment and donation areas.
- Promoted donor retention through educational discussions about the donation process, addressing any concerns or discomforts, and fostering positive relationships with returning donors.
Interactive Bank Teller
First Capital Bank Of Texas
Lubbock, TX
08.2022 - 12.2022
- Efficiently processed monetary transactions through a computerized system, including deposits of cash and checks into ATMs, ensuring accurate and timely posting to customer accounts.
- Assisted customers with account inquiries and concerns, providing clear explanations and resolving issues related to balances, transactions, and account features.
- Maintained accuracy in posting balances and transaction details to customer accounts, ensuring compliance with banking protocols and regulations.
- Provided personalized customer service by addressing account issues, offering solutions, and guiding customers through bank services to meet their financial needs.
- Utilized strong communication skills to explain complex banking procedures and policies in a clear, professional manner, enhancing customer satisfaction.
- Demonstrated attention to detail and strong organizational skills by managing a high volume of transactions while maintaining accuracy and confidentiality.
- Collaborated with team members to ensure smooth operation of the bank's self-service and interactive banking systems.
- Reason For leaving: had to leave for christmas break during college
DayCare Teacher
Happy Jacks Learning Center
Kerrville, TX
06.2022 - 08.2022
- Provided nurturing care and age-appropriate educational activities for children, ensuring their physical, emotional, and developmental needs were met throughout the day.
- Designed and implemented engaging lesson plans to promote early learning in areas such as language, literacy, math, and social skills.
- Fostered a safe, supportive, and inclusive environment, encouraging positive interactions and behaviors among children.
- Assisted children with daily routines, including meals, naps, and hygiene practices, while maintaining a structured yet flexible schedule.
- Collaborated with parents and guardians to share updates on children's progress, address concerns, and provide guidance on early childhood development.
- Maintained clean, organized, and safe classroom environments by adhering to health and safety standards and regulations.
- Monitored children's behavior and provided positive reinforcement and redirection as needed to promote learning and social development.
- Communicated effectively with a team of teachers and staff to ensure consistent care and support for each child.
- Reason for leaving: Left for college
Education
Bachelor of Science - Health And Human Sciences
Texas Tech University
Lubbock, TX08-2025
Associate of Science -
Howard College
Big Spring, TX08-2023
High School Diploma -
Coahoma High School
Coahoma, TX05-2022
Skills
- Problem solving
- Attention to detail
- Leadership
- Fast learning
- Time management
- Efficiency
- Reliability
- Analytical thinking
- Initiative
- Collaboration
- Communication
- Organization
- Decision making
- Phlebotomy
- Microsoft word
- Outlook
- Customer service
- Capillary collection
- Blood sample collection
- Patient care
- PPE
- Quality control
- Biohazard waste
- Bloodborne pathogen safety
- Regulatory compliance (OSHA, CDC, HIPPA)
- Decontamination and sterilization
- Reading vital signs
- Adverse reaction management
- Training and mentoring
- Conflict resolution
- Workplace safety
- Employee training
- Professional demeanor
Timeline
Donor Floor Lead
Kedplasma
09.2025 - Current
Senior Phlebotomist
KEDPlasma
02.2023 - Current
Interactive Bank Teller
First Capital Bank Of Texas
08.2022 - 12.2022
DayCare Teacher
Happy Jacks Learning Center
06.2022 - 08.2022
Bachelor of Science - Health And Human Sciences
Texas Tech University
Associate of Science -
Howard College
High School Diploma -
Coahoma High School