Keyona Thomas
Middletown,OH
Summary
Dedicated and compassionate professional with extensive experience supporting vulnerable populations. Known for strong clinical and research skills, excellent communication, and commitment to social justice. Eager to bring expertise in leadership, case management, and advocacy to a meaningful role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Donor Floor Group Leader
CSL Plasma
02.2024 - Current
- Led by example to motivate team members, and achieve productivity goals.
- Ensured compliance with safety rules, policies, and procedures.
- Trained new employees on machinery operation and safety protocols.
Phlebotomist
CSL Plasma
09.2023 - Current
- Performed venipuncture procedures with accuracy and precision.
- Calmly handled difficult or challenging situations that arose while performing phlebotomy duties.
- Maintained excellent communication skills to provide comfort for patients during the collection process.
Donor Support Technician
CSL Plasma - US
11.2022 - Current
- Monitored donation processes, and implemented quality control measures.
- Developed strong customer service skills to respond to donor inquiries.
- Set up and maintained specialized equipment.
Foster Care Case Manager
Necco
Charleston, US
01.2021 - 01.2022
- Facilitated communication between stakeholders in foster care cases.
- Conducted home visits to assess the safety and well-being of children.
- Provided crisis intervention and developed service plans for families.
Supervised Visitation Specialist
Necco
Charleston, US
01.2021 - 04.2021
- Organized and facilitated court-mandated visits for children and families.
- Collaborated with team members to manage visitation schedules and events.
- Demonstrated sound judgment and problem-solving during challenging situations.
Internship
West Virginia Coalition Against Domestic Violence
Elkview, US
01.2021 - 01.2021
- Participated in project meetings, seminars, and interviews with survivors.
Internship
KVC West Virginia
Charleston, US
01.2020 - 01.2021
- Supported safety audits, virtual home visits, and court hearings.
Camp Counselor
Upward Bound
Institute, US
06.2019 - 07.2019
- Showed leadership skills by motivating campers to participate in team-building activities.
- Displayed enthusiasm and commitment toward providing a fun learning experience for the kids.
- Managed multiple tasks simultaneously while supervising large groups of children.
- Assisted in creating arts and crafts projects that encouraged creativity among the kids.
Education
Bachelor's - Social Work
West Virginia State University
WV04.2021
Skills
- Organizational skills
- Team Leader
- Dependable
- Childcare
- Case Management
- Mentoring
- Crisis Intervention
- Motivational interviewing
- Conflict Management
- Issue Resolution
- Health and safety procedures
- Group and individual instruction
- Verbal and written communication
- Influencing skills
- Continuous Improvement
- Relationship building
- Motivational skills
- Child Development
- Strong work ethic
- Shift leadership
- Positive Attitude
- Problem-solving abilities
- Punctual and Dependable
- Team Collaboration
- Problem solving
- Goal setting
- Effective communication
- Teamwork and coordination
- Active listening
- Flexible schedule
- Self-motivation
- Punctual and reliable
Certification
Driver's License, 08/01/16, Present
References
References available upon request
Personal Information
Relocation: Anywhere
References
References available upon request.
Timeline
Donor Floor Group Leader
CSL Plasma
02.2024 - Current
Phlebotomist
CSL Plasma
09.2023 - Current
Donor Support Technician
CSL Plasma - US
11.2022 - Current
Foster Care Case Manager
Necco
01.2021 - 01.2022
Supervised Visitation Specialist
Necco
01.2021 - 04.2021
Internship
West Virginia Coalition Against Domestic Violence
01.2021 - 01.2021
Internship
KVC West Virginia
01.2020 - 01.2021
Camp Counselor
Upward Bound
06.2019 - 07.2019
Bachelor's - Social Work
West Virginia State University
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