Vada Moore
Durham,NC
Summary
Proven leader with strong skills in training, compliance, and team collaboration. Experienced in mentoring staff and implementing process improvements to enhance productivity and service quality.
Overview
8
8
years of professional experience
Work History
Leadworker
Durham County DSS
Durham, NC
12.2025 - Current
- Led training sessions with new staff members on best practices related to their roles within the team.
- Mentored new employees on company policies and job duties.
- Trained new employees on departmental policies and procedures.
- Supported compliance with state regulations and departmental standards consistently.
- Handled customer inquiries promptly and professionally, addressing any concerns or complaints in a timely fashion.
- Analyzed data from various sources to identify trends or issues that may affect productivity.
Adult Medicaid QAT Supervisor
Durham County DSS
Durham, NC
05.2022 - 11.2025
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Monitored performance metrics to assess service effectiveness and areas for improvement.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Collaborated with other departments to coordinate workflow processes between teams.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Facilitated team meetings to discuss program updates and staff concerns.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new staff on policies, procedures, and service delivery standards.
PLA Applications Supervisor
Durham County DSS
Durham, NC
07.2018 - 03.2022
- Supervised team of caseworkers providing client support and service coordination.
- Implemented workflow improvements to enhance staff efficiency and client satisfaction.
- Monitored compliance with state regulations and agency guidelines.
- Evaluated employee performance and provided constructive feedback for development.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Recruited, hired, trained, mentored, coached, and evaluated staff.
- Facilitated regular team meetings to discuss cases and share insights.
- Collaborated with other departments to coordinate workflow processes between teams.
- Trained new employees on company policies and procedures.
- Acted as a liaison between upper management and staff, facilitating open communication.
Education
Associate of Applied Science -
Pitt Community College
Winterville, NC05-2006
Skills
- Task management
- Process optimization
- Resource allocation
- Stakeholder engagement
- Employee training
- Workflow coordination
- Effective communication
- Mentoring staff
Timeline
Leadworker
Durham County DSS
12.2025 - Current
Adult Medicaid QAT Supervisor
Durham County DSS
05.2022 - 11.2025
PLA Applications Supervisor
Durham County DSS
07.2018 - 03.2022
Associate of Applied Science -
Pitt Community College