Vail Silva
Summary
Dedicated professional equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Billing & Retention Specialist
Constant Contact
06.2022 - 02.2025
- - Handled incoming calls while maintaining account security and confidentiality.
- - Assisted customers efficiently, ensuring a positive experience.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Processed and managed high-volume billing transactions with accuracy and efficiency.
- - Generated and processed custom invoices, accepted payments, and managed billing inquiries.
- Researched and resolved billing discrepancies to enable accurate billing.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Increased team productivity by providing training on best practices for retaining customers.
- Cultivated team environment focused on exceeding customer expectations, leading by example in all customer interactions.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
Data Entry/Assistant
MJ Home
01.2021 - 06.2022
- - Contacted insurance companies to verify customer coverage.
- - Entered data from hard copies into computer spreadsheets with high accuracy.
- - Created financial worksheets and itemized insurance estimates for contracts.
- -Generated invoices and submitted them to customers.
- Verify information for accuracy, identifying discrepancies in data entries.
- Streamlined office operations, implemented digital filing systems to reduce paper use and improve accessibility.
- Monitor deadlines to ensure timely completion of projects and assignments.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Accomplished project deadlines by assisting with task completion whenever required.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
Server, Cocktail Waitress & Hostess
Rock Bottom Brewery, CB&POTTS, Smokehouse Tavern
05.2005 - 06.2018
- Ensured accurate billing and performed nightly cash reconciliation.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and organized environment.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Trained and mentored new staff on menu items and service standards.
Education
High School Diploma -
Pinnacle Charter School
Thornton, CO01-2005
Skills
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Coachability and willingness to learn
- Organization and time management
- Ability to multitask in fast-paced environment
- Procedure and privacy compliance
- Reliable
- Salesforce CRM software
- Computer software
Timeline
Billing & Retention Specialist
Constant Contact
06.2022 - 02.2025
Data Entry/Assistant
MJ Home
01.2021 - 06.2022
Server, Cocktail Waitress & Hostess
Rock Bottom Brewery, CB&POTTS, Smokehouse Tavern
05.2005 - 06.2018
High School Diploma -
Pinnacle Charter School
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