Valerie Heidrich
Tucson,AZ
Summary
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Excellent at creating a schedule that gets everyone to and from appointments in a timely manner.
Good natured driver that creates an entertaining atmosphere for shopping trips and outings
Overview
14
14
years of professional experience
Work History
Driver
Mountain View Retirement Village
04.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor while transporting residents.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Cleaned vehicle regularly to maintain professional appearance.
- Organized the appointments to create a schedule of the daily transportation.
- Assisted in other departments of Mountain View- orientation of new residents, set up on line shopping during covid, package delivery, prescription pick ups, training, etc.
Receptionist
Mountain View Retirement Village
03.2012 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Created the transportation schedule weekly and updated it daily.
- Coordinated the drivers in taking and picking up residents.
- Organized, maintained and updated information in computer databases.
Mental Health Counselor
Mercy Life Center
03.2010 - 03.2011
- Encouraged patients to discuss experiences in group and individual settings.
- Assisted individuals with mental health issues, including schizophrenia, with activities of daily living.
- Helped residents to act appropriately in social situations.
- Educated people in locked facilities with life skills to enable them to live on their own when they were released.
Education
Bachelor of Arts - Sociology
Bowling Green State University
Bowling Green, OHSkills
- Passenger Assistance
- Schedule Management
- Confidentiality Understanding
- Time Management
- Customer Service
- Problem-Solving
- Adaptive to emergency and forgotten appointments
Timeline
Driver
Mountain View Retirement Village
04.2019 - Current
Receptionist
Mountain View Retirement Village
03.2012 - 04.2019
Mental Health Counselor
Mercy Life Center
03.2010 - 03.2011
Bachelor of Arts - Sociology
Bowling Green State University
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