Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Heidrich

Tucson,AZ

Summary

Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.

Excellent at creating a schedule that gets everyone to and from appointments in a timely manner.

Good natured driver that creates an entertaining atmosphere for shopping trips and outings

Overview

14
14
years of professional experience

Work History

Driver

Mountain View Retirement Village
Tucson, AZ
04.2019 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Maintained professional and friendly demeanor while transporting residents.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Organized the appointments to create a schedule of the daily transportation.
  • Assisted in other departments of Mountain View- orientation of new residents, set up on line shopping during covid, package delivery, prescription pick ups, training, etc.

Receptionist

Mountain View Retirement Village
Tucson, AZ
03.2012 - 04.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Created the transportation schedule weekly and updated it daily.
  • Coordinated the drivers in taking and picking up residents.
  • Organized, maintained and updated information in computer databases.

Mental Health Counselor

Mercy Life Center
Pittsburgh, PA
03.2010 - 03.2011
  • Encouraged patients to discuss experiences in group and individual settings.
  • Assisted individuals with mental health issues, including schizophrenia, with activities of daily living.
  • Helped residents to act appropriately in social situations.
  • Educated people in locked facilities with life skills to enable them to live on their own when they were released.

Education

Bachelor of Arts - Sociology

Bowling Green State University
Bowling Green, OH

Skills

  • Passenger Assistance
  • Schedule Management
  • Confidentiality Understanding
  • Time Management
  • Customer Service
  • Problem-Solving
  • Adaptive to emergency and forgotten appointments

Timeline

Driver

Mountain View Retirement Village
04.2019 - Current

Receptionist

Mountain View Retirement Village
03.2012 - 04.2019

Mental Health Counselor

Mercy Life Center
03.2010 - 03.2011

Bachelor of Arts - Sociology

Bowling Green State University
Valerie Heidrich