Val Ledesma
Hanover Park,IL
Summary
Reliable professional skilled at coordinating supplies, records and schedules to keep teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing.
Overview
2
2
years of professional experience
Work History
Cashier
Buffalo Wild Wings
Bloomingdale, IL
11.2022 - 07.2024
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
Cashier
Spirit Halloween Store
Bloomingdale, IL
08.2022 - 10.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Penn Foster Career School. Online
Scranton, PA05-2023
Skills
- Time management skills
- Customer Assistance
- Call handling
- Data Entry
- Technical Support
- Meticulous attention to detail
- Performance Improvement
- Dedicated Team Player
- Understands grammar
- Claims appeal procedures
- Bilingual in Spanish and English
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- For my Job role at Buffalo Wild Wings, I was given the opportunity to be a certified trainer and it has given me the chance to train any new people that are starting, it allows me to make new employers to feel comfortable, as well as provide great knowledge about our store and promotions.
Timeline
Cashier
Buffalo Wild Wings
11.2022 - 07.2024
Cashier
Spirit Halloween Store
08.2022 - 10.2022
High School Diploma -
Penn Foster Career School. Online
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