Valancia Morrison
Miramar
Summary
Achieved high customer satisfaction ratings through effective management of store operations. Increased revenue by optimizing operational processes and enhancing customer service delivery. Demonstrated strong multitasking and communication abilities to support team objectives.
Overview
16
16
years of professional experience
Work History
MANAGER
SAM'S WEST INDIAN STORE
08.2022 - Current
- Manage a team of 7 employees, order merchandise, manage payroll and scheduling, organized and restock store, implemented modern POS system, operate money transfer transactions, marketing
SPA SUPERVISOR
HEAVENLY SPA BY WESTIN
10.2013 - 07.2022
- Supervised a team of 18 employees, managed payroll, and schedules, efficiently book clients appointments, assisted in creating spa protocols, ordered professional and retail supplies for spa, inventory management
HAIR STYLIST
SHEER BLISSS
08.2009 - 07.2012
- Provided hair care maintenance and hair styling, recommended custom hair and scalp treatment plan according to client’s needs. Book appointments efficiently, restock and order retail and professional use products, cleaned and sanitized work station.
Education
College - Cosmetology
SHERIDAN TECHNICAL COLLEGE
11.2009
High School - undefined
HOLLYWOOD HILLS HIGH SCHOOL
06.2007
Skills
- Directed inventory management and evaluation processes to optimize stock levels
- Directed payroll management processes, ensuring accurate data entry and reconciliation tasks
- Spearheaded implementation and continuous maintenance of point-of-sale systems to optimize operational efficiency
- Managed and optimized appointment booking software to elevate user experience
- Assisted in organizing data with Microsoft Excel Supported clarity and presentation of documents using Microsoft Word Aided teams in developing engaging presentations by enhancing content and layout in Microsoft PowerPoint
- Formulated and executed communication strategies to strengthen stakeholder and team alignment
- Directed staff performance evaluations and development initiatives to enhance team collaboration
- Assisted customers in choosing products to enhance satisfaction Supported sales efforts through effective merchandising strategies Fostered a collaborative team environment to achieve shared goals
Timeline
MANAGER
SAM'S WEST INDIAN STORE
08.2022 - Current
SPA SUPERVISOR
HEAVENLY SPA BY WESTIN
10.2013 - 07.2022
HAIR STYLIST
SHEER BLISSS
08.2009 - 07.2012
College - Cosmetology
SHERIDAN TECHNICAL COLLEGE
High School - undefined
HOLLYWOOD HILLS HIGH SCHOOL