Valari Martinez
Plano,TX
Summary
Proven leader at Applebee's Grill + Bar, adept in boosting customer satisfaction and loyalty through exceptional service and engagement. Skilled in inventory management and mentoring, I significantly enhanced team performance and operational efficiency. My strategic approach to issue resolution and upselling strategies propelled revenue growth, underscoring my commitment to results and excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Applebee's Grill + Bar
Rowlett, TX
08.2019 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Head Bartender
Applebee's Grill + Bar
Rowlett, TX
03.2012 - 06.2019
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bar Server
Applebee's Grill + Bar
Terrell, TX
09.2002 - 01.2012
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
Education
GED -
Texas Education Agency
Texas01.2000
Skills
- Customer Service and Engagement
- Inventory counting
- Vendor Management
- Payroll Administration and Timekeeping
- Mentoring and Coaching
- Issue Resolution
- Records Maintenance
- Incident Reports
- Hiring and Onboarding
Certification
Texas Alcohol and Beverage certification
Servsafe / Food Handler's certification
Timeline
Assistant Store Manager
Applebee's Grill + Bar
08.2019 - Current
Head Bartender
Applebee's Grill + Bar
03.2012 - 06.2019
Bar Server
Applebee's Grill + Bar
09.2002 - 01.2012
GED -
Texas Education Agency