Valaria Greene

• Answered homeowner inquiries regarding coverage, claims, and service request status with accurate policy information.
• Documented customer interactions and updated case notes in CRM systems for consistent follow-up.
• Routed repair requests to approved contractors and coordinated appointment scheduling with vendors.
• Reviewed warranty contracts to verify eligibility, exclusions, and next steps for claim processing.

• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.

Received Certificate for CPR classes