Researches as requested and compiles and summarizes information for reports
Works closely with other administrative staff and supports other colleagues as needed
Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations
Ensures that deadlines are met and adapts to changing priorities
Presents a positive and professional image for the organization
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Enhanced patient satisfaction by providing compassionate and attentive care.
Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Reduced stress for patients and families through effective communication and empathetic support.
Care Management Associate
Reliq Health Technologies
01.2022 - Current
Accomplishes clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance
Admits new clients by reviewing records and applications; conducting orientations
Determines clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans
Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort
Monitors cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support
Maintains clients’ records by reviewing case notes; logging events and progress
Communicates clients’ progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences
Prepares clients’ discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources
Improves staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluating the application of learning to changes in treatment results
Improves treatment results by studying, evaluating, and re-designing processes; implementing changes; rewriting policies and procedures
Meets budget by monitoring expenses; implementing cost-saving actions
Prepares reports by collecting, analyzing, and summarizing treatment and results data and trends; compiling statistics; completing grant and subsidy applications
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Prior authorization specialist assists patients who need treatment requiring insurance carrier pre-authorization
Interior Design Consultant
Studio Blue Interior
03.2019 - Current
Managed selection of finishes, colors, and products for [Type] projects
Helped new homeowners feel connected to designs by confidently conveying style recommendations
Coordinated drawings and plans from initial concepts to executable CAD documents and specifications
Obtained strong ROI for homeowners with skilled interior design and expert project management
Created cohesive looks by preparing detailed design directions for interiors, exteriors, and associated grounds
Supported company marketing with brochure-ready plans, design concepts, and example palettes
Substitute Teacher
LISD
01.2010 - 04.2024
Assisted students with assignments by explaining core concepts and promoting critical thinking
Updated classroom records with information such as attendance and participation
Assisted classroom teacher with reintegration's into classes by leaving detailed notes
Sustained relationships between parents and school personnel by answering questions and offering support
Managed classroom environments based on sound practices rooted in a deep understanding of typical behaviors and needs of students
Maintained course progress by handling instructional, assignment, and testing needs
Helped students deal with challenging situations by modeling collaboration, communication, and problem-solving skills
Uphold school discipline standards for individual students and the entire classroom
Handled long-term teacher absences, developing lesson plans, grading assignments, and maintaining administrative records
Kept kids safe and secure with vigilant monitoring of students and visitors
Coordinated fair and equitable actions for disciplinary issues such as classroom disruptions
Promoted school efficiency by supporting other teachers in classrooms and in common areas such as bus lines and lunch rooms
Maintained classroom continuity by implementing prepared lesson plans
Office Manager
JACOR Freight Forwarding
04.2020 - 03.2023
Managed global logistics operations, coordinating freight forwarding and customs clearance activities for smooth import/export transactions.
Organized regular training sessions for staff members, staying up-to-date on industry trends and regulatory changes that impact freight forwarding operations.
Collaborated with sales teams to develop tailored freight forwarding solutions that met unique client requirements.
Comprehended full range of freight forwarding services such as order management, movement scheduling, customs brokerage and cost optimization.
Negotiated favorable contracts with freight carriers, achieving significant cost savings without compromising service levels.
Increased accuracy in freight billing by thoroughly reviewing invoices and making necessary corrections.
Physician Liaison
Frontier Medical Distributors LLC
02.2018 - 04.2019
Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
Supported patient recovery by educating family and caregiver on treatments and warning signs of complications
Completed intakes, including measuring vital signs and documenting symptoms
Kept equipment ready for safe patient use through scheduled cleaning and sterilization
Contributed to smooth patient flow through skills in records management, phlebotomy, and task prioritization
Supported diagnostic procedures by obtaining laboratory and x-ray reports, hospital information, and other pertinent data
Assisted clinicians with in-office procedures such as [Type] and [Type]
Supported medical staff by answering phones, updating patient data, and preparing orders to restock inventory
Maintained team productivity by organizing charts, insurance forms, and patient documentation
Cared for common ailments independently, including minor wounds
Smoothed procedures for physicians, passing instruments, helping patients feel comfortable, and answering routine questions
Prepared treatment rooms for patient examinations, keeping rooms neat and clean
Assisted with diagnosing patients by collecting specimens and administering tests