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Valarie Anast
Vancouver,WA
Summary
Achieved successful outcomes by applying knowledge and skills to enhance team performance. Delivered exceptional communication through professional phone interactions and office etiquette. Drove collaboration among diverse groups to meet common goals. Maintained confidence and poise in all professional interactions. Made informed decisions with a focus on detail and efficiency. Demonstrated a strong work ethic while managing multiple tasks effectively. Contributed to a positive and energetic atmosphere that motivated others.
Overview
24
24
years of professional experience
Work History
Office Manager
Leathenberg Services
Salt Lake City, Utah
12.2015 - Current
- General Ledger Accounts Payable/Receivable Filing, invoicing & organizing Scheduling, Meeting Preparations & Collections.
- Communicated with customers and other offices on a regular basis.
- Prepared meeting agendas, transcribed minutes, and circulated plans to staff members.
- Answered calls on a multi-line telephone system to direct callers, provide information and make appointments.
- Organized, ordered and restocked office supplies to keep staff efficient and productive.
- Scheduled meetings and assisted in making travel arrangements.
- Organized all company records, including the central file system and special business documents.
- Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines.
- Organized hotel, air and vehicle arrangements for all team travel needs.
- Worked on special projects, taking the lead on important project initiatives.
- Managed the master calendar and individual team schedules, smoothly balancing customer and workload demands.
- Prepared letters, correspondences, reports, and marketing collateral.
- Managed office calendars and made other arrangements for meetings, travel, and special events.
- Created professional letters, spreadsheets and emails to support day-to-day business needs.
CRUSH/IPT Customer Care Professional
American Express
Salt Lake City, Utah
12.2010 - 11.2015
- Assist card members with high-risk account maintenance & high risk/international card replacements.
- Establish cardholder’s identity to maintain the security of their accounts.
- Determine whether an account has been opened or accessed fraudulently.
- Assist card members in re-securing compromised accounts.
- Strong knowledge of policies, procedures & all systems including CSP, SSP, Back screens & MS Office.
- Proven ability to maintain quality performance & zero compliance errors.
- Appointed as subject matter expert for revised procedures in IPT.
Administrative Assistant
Les Olson Company
Salt Lake City, Utah
06.2003 - 11.2010
- Handle all activities in accounts payable.
- Ensure timely payments of vendor invoices.
- Create & process purchase orders.
- Create & update spreadsheets for management review.
- Monitor & record company expenses.
- Track company vehicles, driver information, gas charges & maintenance.
- Track & order all office supplies.
- All general office duties including but not limited to filing, answering phone calls & greeting customers, scheduling board meetings, etc.
Lead Teller
Wells Fargo Bank
Salt Lake City, Utah
01.2002 - 06.2003
- Worked with customers on a daily basis, by accepting and processing payments and deposits.
- Balanced cash drawer & vault daily.
- Processed Safe deposit, merchant/ vault, ATM, bonds and coupons, foreign currency and night drop.
- Work flow scheduling, transaction approval, teller training and teller supervision.
- Responded to inquiries/problems and handled more complex transactions.
- Ordered & dispersed cash shipments for local branch.
- Performed monthly audits on teller drawers.
- Maintained an excellent balancing record through close attention to detail.
- Maintained relationships with customers and worked well with all fellow employees.
- Opened branch each morning & secured the financial institution nightly.
Education
Associate of Applied Science - Business Administration
Salt Lake Community College
Salt Lake City, UTAssociate of Science - English & Technology
West Jordan High School
West Jordan, UtahSkills
Delivered comprehensive administrative support to optimize workflow and streamline operations
Led initiatives to foster collaboration among diverse teams, driving project success Cultivated strategic partnerships to expand organizational reach and influence Championed networking efforts to enhance stakeholder engagement and collaboration
Oversaw performance evaluation processes to enhance team productivity and engagement Facilitated discussions to align individual goals with organizational objectives Championed a culture of continuous feedback and development
Managed operational processes to enhance productivity and maintain quality standards
Led planning efforts for meetings to enhance team engagement and productivity Oversaw coordination of resources and logistics to ensure seamless execution Fostered an environment of collaboration through strategic meeting organization
Managed cash handling operations to maintain financial integrity and security
Led diverse teams in executing strategic initiatives to enhance productivity Championed leadership development programs to cultivate future leaders Fostered a collaborative environment that encouraged innovation and accountability
Oversaw quality assurance initiatives to uphold product integrity Led efforts to establish control protocols that improved compliance and performance Coordinated with cross-functional teams to drive continuous improvement in quality standards
Facilitated cross-functional team management to streamline processes and improve efficiency
Developed and implemented strategic business plans to enhance operational efficiency
Interests
Volunteer Experience, Volunteer experience at Sandy Regional Health Center & donated time to low-income families in need
Accomplishments
- I am a Notary Public in the State of Utah.
Timeline
Office Manager
Leathenberg Services
12.2015 - Current
CRUSH/IPT Customer Care Professional
American Express
12.2010 - 11.2015
Administrative Assistant
Les Olson Company
06.2003 - 11.2010
Lead Teller
Wells Fargo Bank
01.2002 - 06.2003
Associate of Applied Science - Business Administration
Salt Lake Community College
Associate of Science - English & Technology
West Jordan High School