Valarie C. McCullers
Benson
Summary
Dynamic and results-driven professional with extensive experience at Woke Vote, excelling in building client relationships and implementing efficient call center operations. Proven ability to analyze data for improved service delivery while utilizing strong project management skills and proficiency in Microsoft Excel to enhance organizational performance.
Overview
21
21
years of professional experience
Work History
Call Center/Customer Care Representative
Woke Vote
Charlotte
02.2024 - 03.2024
- Followed established call center protocols for quality assurance purposes.
- Developed and implemented policies and procedures for efficient call center operations.
- Analyzed call center data such as average handle time and first call resolution.
- Gathered customer feedback to suggest improvements for products and services.
CNA/Med-Tech
Gabriel Manor
Clayton
01.2014 - 08.2014
- Supported non-ambulatory residents in range of motion exercises.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Reminded patients to take prescribed medications or nutritional supplements.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Administered medications and educated patients and families on correct at-home administration.
Supervisor-In-Charge/CNA/Med-Tech
Meridian Assisted Living (The Covington)
Raleigh
03.2012 - 04.2014
- Assist with every daily Activities (ADL) including but not limited to bathing, dressing, serving meals, helping clients eat, turning clients and ambulating clients
- Take vital signs like blood pressure and heart rate
- Perform basic medical tasks such as wounded care and catheter care, along with monitoring resident for any kind of illness or infection
- Administer prescribed medication to patients and provide support to nurses and healthcare professionals
Owner
Angel’s Home Health Care
Garner
11.2007 - 10.2012
- Ensured all Policies and procedures of the Governing Body met State Regulations
- Effective liaison between board, staff and community
- Met financial goals within established budgetary guidelines
- Ensured organization obtains and maintains required documentation for admission to and from home health care services
- Prepare an annual report, which includes statistical data and consumer evaluation input
- Contacted physician to obtain borderline and overdue documentation
- Evaluated staff performance and conducted annual performance evaluation
- Coordinated communications between office and staff
- Maintained a list of all current and discharged patients
- Ensured a positive physical and social environment for residents
- Managed day-to-day operations and management of the Alzheimer’s/Special Care Residence
Special Care Coordinator
Waltonwood Senior Living
Cary
08.2010 - 06.2011
- Performing basic medical check-ups, providing patient care, updating records, and filing in forms
- Provided basic resident care and treatments
- Prepared residents for exams or tests and administered prescribed medications and maintained proper documentation
- Trained caregivers/Med-Techs and coordinated resident activities
- Met and evaluated prospective residents and evaluated if resident was appropriate for the community
Clinical Administrative Specialist
Southeastern Health Care
Raleigh
12.2002 - 08.2006
- Assisted with chart audits
- Assisted director with clinical/secretarial functions
- Recorded and logged admission from referrals
- Reviewed medical record to determine compliance with standards established by federal and state statutes
Supervisor-In-Charge/Med-Tech
Carolina House Assisted Living
Smithfield
06.2004 - 12.2004
- Supported non-ambulatory residents in range of motion exercises.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Reminded patients to take prescribed medications or nutritional supplements.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Administered medications and educated patients and families on correct at-home administration.
Education
Business Administration - Certification of Completion
Johnston Community College
Smithfield, NCMedication Technician - Certification of Completion
Health and Human Services
Raleigh, NCMedication Technician - Certification of Completion
Horizon Concepts
Baltimore, MDMedication Aide - Certification of Completion
Pearson VUE Health and Human Services
Raleigh, NCAdministrator - Certification of Completion
Health and Human Services
Raleigh, NCCertified Nursing Assisting I - Certification of Completion
Central Community College
Lillington, NCCertified Nursing Assisting II - Certification of Completion
Johnston Community College
Smithfield, NCNotary Public - Certification of Completion
Johnston Community College
Smithfield, NCMicrocomputer Office Assistant/Administrator - Certification of Completion
Baltimore County Career Development Center
Baltimore, MDData Entry Operator - Certification of Completion
Rutledge Community College
Raleigh, NCSome College (No Degree) - General Studies
Colorado Technical University
Colorado Springs, COSkills
- Building and Maintaining Client Relationships
- Project Management
- Microsoft Word
- Microsoft Access
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- Lotus Notes
- Business Communication
- Business Math
- Business Law
- Keyboard
- Introduction to Computer
- Payroll Accounting
- Federal Income Taxes
- Introduction to Computer and Information Literacy
- Medical Terminology
- Introduction to Healthcare Delivery Systems
- Anatomy and Physiology I
- Anatomy and Physiology II
- Professional Communications
- Math for Professionals
- Career Planning and Exploration
- Accounting I
- Psychology and Understanding Human Behavior: The Individual
Training
- Professional Training and Technical Skills
- Building and Maintaining Client Relationships
- Project Management
- Principal of Accounting I
- Microsoft Word, Access, PowerPoint, Excel, Outlook
- Lotus Notes
- Business Communication
- Business Math
- Business Law
- Keyboard
- Introduction to Computer
- Payroll Accounting
- Federal Income Taxes
- Introduction to Computer and Information Literacy
- English Composition I, English Composition II
- Medical Terminology
- Introduction to Healthcare Delivery Systems
- Anatomy and Physiology I, Anatomy and Physiology II
- Professional Communications
- Math for Professionals
- Career Planning and Exploration
- Accounting I
- Psychology and Understanding Human Behavior: The Individual
Phone Numbers
(919) 410-0097, (919) 464-3870
References
References available upon request.
Timeline
Call Center/Customer Care Representative
Woke Vote
02.2024 - 03.2024
CNA/Med-Tech
Gabriel Manor
01.2014 - 08.2014
Supervisor-In-Charge/CNA/Med-Tech
Meridian Assisted Living (The Covington)
03.2012 - 04.2014
Special Care Coordinator
Waltonwood Senior Living
08.2010 - 06.2011
Owner
Angel’s Home Health Care
11.2007 - 10.2012
Supervisor-In-Charge/Med-Tech
Carolina House Assisted Living
06.2004 - 12.2004
Clinical Administrative Specialist
Southeastern Health Care
12.2002 - 08.2006
Business Administration - Certification of Completion
Johnston Community College
Medication Technician - Certification of Completion
Health and Human Services
Medication Technician - Certification of Completion
Horizon Concepts
Medication Aide - Certification of Completion
Pearson VUE Health and Human Services
Administrator - Certification of Completion
Health and Human Services
Certified Nursing Assisting I - Certification of Completion
Central Community College
Certified Nursing Assisting II - Certification of Completion
Johnston Community College
Notary Public - Certification of Completion
Johnston Community College
Microcomputer Office Assistant/Administrator - Certification of Completion
Baltimore County Career Development Center
Data Entry Operator - Certification of Completion
Rutledge Community College
Some College (No Degree) - General Studies
Colorado Technical University
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