VALARIE L CURTIS
Nebraska Medicine
Council Bluffs,IA
2027
years of professional experience
Scheduling professional with solid background in optimizing schedules and improving operational efficiency. Recognized for contributing to team success through effective communication and adaptability to dynamic environments. Expertise in coordinating schedules, prioritizing tasks, and fostering collaborative work relationships that drive results.
Work History
Prenatal Diagnosti Scheduling Associate
- Coordinated appointment scheduling for multiple departments, ensuring optimal patient flow and resource allocation.
- Collaborated with healthcare providers to address scheduling conflicts and improve patient access to care.
- Assisted in developing scheduling protocols to enhance operational efficiency and reduce wait times.
- Managed electronic health record updates, maintaining accuracy and compliance with regulatory standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on a a daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Medical Receptionist
4 Years 11 Months- Managed patient check-in and check-out processes, ensuring accurate data entry in electronic health records.
- Coordinated patient scheduling and appointment management, enhancing clinic workflow efficiency.
- Facilitated communication between patients and healthcare providers, improving service delivery and patient satisfaction.
- Implemented office procedures that streamlined administrative tasks, reducing wait times for patients.
- Trained new reception staff on operational protocols and customer service standards, promoting team cohesion.
- Checked patient insurance, demographic, and health history to keep information current.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Service Advisor Corporate Real Estate
5 Years 10 Months- Defined job responsibilities and expectations for team members.
- Received and responded to e-mail requests for service repairs, ensuring prompt attention to client needs.
- Receiving and responding to e-mail request for service repairs.
- Answering phone calls regarding service repairs.
- Followed up with vendors to ensure repairs were completed on time.
- Reviewed semi-annual audit for facility maintenance, identifying areas for improvement and ensuring compliance.
Consumer Financial Division Records Processor
4 Years 1 Month- Defined job responsibilities and scope of work.
- Received and responded to e-mail requests for titles, liens, and various documents, ensuring timely access to information.
- Processed mail and prepared files for efficient organization and retrieval.
- Processing loose documents, titles, filing folders.
- Pulling paid and closed account files for processing.
- Filing files and loose documents in terminal digit order.
- Verifying mortgage and consumer loan scanning.
Temp Receptionist
- Defined job responsibilities
- Answered phones for multiple offsite district offices, ensuring clear communication and timely response.
- Utilized scanning equipment to digitize documents for email distribution
- Prepare items for FedEx mailing.
- Organized and maintained an efficient filing system for easy access
Temp Receptionist
1 Month- Defined job responsibilities and tasks.
- Managed multi-line switchboard for main office and 4 out of state offices, ensuring timely communication across locations.
- Prepared and sent faxes for various managers.
Education
Certified Nurse Assistant - CNA
Skills
Patient scheduling
Patient registration
Filing
Email communication
Document management
Email management
Attention to detail
Teamwork and collaboration
Customer service
Communication
Teamwork and collaboration
Patient registration
Comprehension
ADDITIONAL RELEVANT EXPERIENCE
- K-Mart, Council Bluffs, IA
- Electronics Lead
- Macky's Grocery, Mullen, NE
- Cashier
- Super Saver, Council Bluffs, IA
- Cashier/Customer Service
Timeline
Medical Receptionist
Nebraska Medicine
09.2021 - 2022Read More
Service Advisor Corporate Real Estate
BANK OF THE WEST
01.2015 - 11.2020Read More
Consumer Financial Division Records Processor
BANK OF THE WEST
12.2010 - 01.2015Read More
Temp Receptionist
Trane
05.2010 - 05.2010Read More
Temp Receptionist
Payflex
04.2010 - 05.2010Read More
Prenatal Diagnosti Scheduling Associate
Nebraska Medicine
2022 - CurrentRead More
Iowa Western Community College
Certified Nurse Assistant from CNA
Read More