Valarie Portuguiz
Modesto,USA
Summary
Highly motivated and driven professional with a strong background in customer interactions and service solutions. Deep understanding that each customer has unique needs and committed to providing the highest level of care and support to meet those needs. Seeking a position that offers opportunities for continuous learning and personal growth within the company. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and foster loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting both customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
The Cigna Group
10.2022 - 06.2024
- Inbound customer inquiries
- Heavy phones
- Multiple system usage
- Efficient time management
- Meeting or exceeding metrics
- Customer support
- Satisfaction driven service
- Customer retention
- Excellent communication skills - written and verbal
- Compassionate
- Active listening
- Problem solving
- Medical and dental terminology
- Career driven
- Ability to handle difficult conversations with compassion
- Professional phone etiquette
Client Service Representative
Standiford Veterinary Center
10.2021 - 01.2022
- Client services
- Handling spicy clients
- Ability to remain sympathetic during difficult financial discussion
- Ability to deal with & resolve client complaints & disputes where other CSR's became very flustered.
- Managed client records
- Set up client appointments
- Provided policy and service information
- Answered general questions
- Answered calls from customers
- Resolved customer information and complaints
- Responsible for cashier duties
- Assisted customers with a warm and professional attitude
- Performed customer service surveys
- Performed data entry for Client/Patient
- Answered general questions
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
Receptionist and Veterinary Assistant
Atwater-Merced Veterinary Clinics, Inc.
12.2012 - 08.2015
- Answering multiple, busy telephone lines
- Scheduling appointments for multiple doctor, multiple speciality clinic
- Checking patients and clients in and out, collecting deposits and payments
- Assisting doctors in surgery, running in-house lab work, assisting techs with overflow patients and duties.
- Maintaining accurate medical records, running inventory reports, checking incoming inventory, ordering prescription foods
- Wide variety of front office and clinical responsibilities
- Filling authorized prescriptions
Receptionist
Animal Medical Center
12.2009 - 08.2011
- Answering multiple, busy telephone lines.
- Checking in clients and triaging emergency patients.
- Collecting deposits and processing payments
- Basic front office duties
- Assisting techs and doctors when needed
- Answering client questions over the phone and giving recommendations regarding pets within the parameters of hospital policy.
- Ability to work well under pressure, and handle highly emotional situations with compassion and understanding.
Education
High School Diploma -
Escalon High School
01.1996
Skills
- Microsoft Office
- Avimark
- Veterinary assistant
- Animal restraint
- Pharmacy experience
- Triage
- Customer service
- Front Desk
- Critical Care Experience
- Office Administration
- Computer Skills
- ImproMed software
- Kennel Experience
- ICU Experience
- Hospital Experience
- Excellent Communication skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
The Cigna Group
10.2022 - 06.2024
Client Service Representative
Standiford Veterinary Center
10.2021 - 01.2022
Receptionist and Veterinary Assistant
Atwater-Merced Veterinary Clinics, Inc.
12.2012 - 08.2015
Receptionist
Animal Medical Center
12.2009 - 08.2011
High School Diploma -
Escalon High School
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