Valarie Reed
Cleveland
Summary
Compassionate and analytical professional transitioning into Human Resources with 10+ years of experience in case management, stakeholder collaboration, and process improvement. Skilled in supporting diverse populations, resolving conflicts, and driving initiatives that promote employee well-being and organizational effectiveness. Eager to apply a human-centered approach to employee support, onboarding, and HR operations.
Overview
13
13
years of professional experience
Work History
Senior Business Analyst
Savvy Technology
Cleveland
11.2024 - Current
- Collaborate cross-functionally to improve internal processes, reducing onboarding delays by 25%.
- Create business and process documentation aligned with organizational goals, improving team alignment by 30%.
- Support Agile teams with communication tools, resulting in a 20% increase in sprint delivery consistency.
Health & Public Speaking Teacher
Lutheran East High School
Cleveland
08.2023 - 03.2024
- Designed a curriculum that improved student confidence by 40%, based on pre/post-assessment surveys.
- Provided personalized support to students of diverse backgrounds, raising engagement scores by 35%.
Social Worker III – Adult Services
Cuyahoga County Division of Senior and Adult Services
06.2022 - 08.2023
- Managed 50+ sensitive cases, facilitated conflict resolution with a 90% positive resolution rate.
- Maintained 100% compliance in confidential record-keeping during quarterly audits.
Social Worker III – Child Services
Cuyahoga County Division of Children and Family Services
06.2012 - 06.2022
- Delivered 100+ individualized support plans and led 70+ crisis interventions with a 95% resolution rate.
- Documented case progress with 98% accuracy and ensured alignment with state compliance standards.
Education
Master of Education - Administration
Ursuline College
Pepper Pike, OH05.2017
Bachelor of Science - Education & Human Development
Bowling Green State University
Bowling Green, OH08.2009
Skills
- Conflict Resolution & Mediation
- Onboarding & Orientation Support
- Employee Support & Case Management
- HR Documentation & Compliance
- Process Improvement
- Stakeholder Communication
- Data Analysis (Excel)
- Diversity, Equity & Inclusion Awareness
- Excel (data-driven mindset for HR reporting)
- Microsoft Office
- SharePoint
- Dynamics CRM
- Strong written communication and policy documentation
- Trauma-informed communication
- DEI awareness
Certifications Or Pursuits
Intro to HR courses LinkedIn Learning
Timeline
Senior Business Analyst
Savvy Technology
11.2024 - Current
Health & Public Speaking Teacher
Lutheran East High School
08.2023 - 03.2024
Social Worker III – Adult Services
Cuyahoga County Division of Senior and Adult Services
06.2022 - 08.2023
Social Worker III – Child Services
Cuyahoga County Division of Children and Family Services
06.2012 - 06.2022
Master of Education - Administration
Ursuline College
Bachelor of Science - Education & Human Development
Bowling Green State University