Valarie Robinson

Coordinate the daily operations and logistics of the Ophthalmology Residency Program, consisting of 16 residents

Complies report data for surveys, accreditation reports and other documents required by internal and external agencies

Coordinates residents' bi-annual and annual review

Prepares spend authorizations, travel authorizations, and purchasing for residency program

Continued duties for he Clerkship Coordinator

• Works independently to manage the day-to-day operations of 3rd and 4th year Medical Students
• Develops and manages their assigned 3rd and 4th year clerkship rotation schedules and clinical site schedules
• Resolves scheduling conflicts to ensure each student's schedule meets his/her clerkship requirements
• Assists in the development, coordination and delivery of M3 and M4 events such as: the COM M3 Clerkship Orientation andM3 Curriculum Sessions.
• Works with Clerkship Director(s) to develop clinical partnerships and recruit volunteer and affiliated faculty for their clerkship to ensure adequate number of clinical sites and experiences for all students
• Schedules, administers and proctors exams
• Works with Student Affairs, students and clinical sites to ensure that students have met all credentialing requirements prior to the start of each rotation
• Coordinates the collection, tracking, and reporting of evaluations, duty hour logs, patient logs, student absence requests and grades for clerkship programs using an on-line database
• Assists the Clerkship Director(s) and COM Administration to ensure that all UAMS COM, clerkship and policies, procedures and requirements are followed
• Contributes to the development of clerkship and M3/M4 policies and procedures.

• Reviewed financial aid applications, process verification and monitor federal, state and institutional awards comprised of grants, scholarships, and loans
• Assisted students on the phone and in-person with financial aid questions, problems and procedures including, but not inclusive of eligibility, satisfactory progress, defaults, and scholarships
• Maintained knowledge of all federal, state and institutional financial aid programs
• Reviewed student financial aid files received from the Institutional Student Information Report (ISIR) for accuracy/completeness; reviewed required documents and resolved discrepancies and entered data into the PTC POISE system
• Processed, monitored, and data entry of financial aid documentation and information daily into PTC POISE system
• Provided customer service to students by advising processes and regulations for financial aid eligibility by phone and/or in person.

• Utilized multiple systems to compile and distribute reports to administrative staff
• Analyzed patient satisfaction data and made recommendations for improvement
• Served as contact for hospital staff regarding patient satisfaction questions, issues, or complaints
• Customer Service handled patient complaints by phone and/or in person
• Assisted Marketing Manager with advertising/marketing promotions.

• Managed and maintained advertising/marketing material for large customer accounts
• Provided support for inside/outside salespersons: order entry, handle customer inquiries and complaints, and made adjustments as requested
• Liaison between customer and production personnel and company
• Monitored the quality and schedule performance of the customer's job to further customer satisfaction
• Coordinated job orders, estimate request, check deliveries, entered customer invoicing and investigated invoicing concerns.

• Assisted marketing manager with integrating advertising with domestic and international trade shows
• Contributed input and assisted with formatting annual marketing plan for the division presentation to senior executives
• Assisted in coordinating all logistics and documentation for international shipments
• Maintained tracking system to monitor documentation submitted to foreign banks for documentary collection
• Interacted daily with traffic, accounts receivable and sales support groups at Headquarters office to ensure overall customer service satisfaction
• Maintained all duties as described for Marketing Office Assistant.

• Prepared daily reports from inter-company support groups including traffic, shipping and accounts receivable departments
• Organized sales leads into concise computer data and distributed to all market representatives
• Order entry of domestic and foreign customers for logistics department
• Demonstrated exemplary customer service skills, intermediary for customers and quality assurance/research and technical departments.