Summary
Overview
Work History
Education
Skills
NotaryPublic
Timeline
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Valda Royer

Lauderdale Lakes,Florida

Summary

VALDA ROYER Sales Coaching Regulatory understanding Community Involvement SUMMARY Proficient Head Teller offering speed accuracy and operational skills. Exceptionally customer service-oriented along with Over 10 years experience in a variety of banking positions. Practiced team leader with strong training administrative and supervisory abilities. Knowledgeable in banking regulations and a proven record of implementing necessary controls to ensure full compliance. Demonstrates adaptability-adjust to multiple demands and shifting priorities. Acts with integrity- demonstrates sound business ethics and principled leadership. TD BANK (2017-PRESENT) Team Leadership Talent Management Operational Efficiency

Overview

28
28
years of professional experience

Work History

LEAD TELLER OPERATIONS SPECIALIST

JP Morgan Chase Bank NA
Fort Lauderdale, FL
01.2009 - 01.2017
  • And also bankers
  • Coached and mentor new hires
  • Scheduling
  • Deadline Oriented
  • Change Leadership
  • Managed the day to day operations of the teller line and also the platform
  • Verify and approval of time cards
  • Verify large deposits
  • Wire transfers and also large withdrawals
  • Scheduling of all branch employees
  • Ensure all store associates remain up to date and adhere to all Bank policies,
  • Procedures, practices and security program
  • Balancing, auditing and performing all functions of, bankers
  • Managed Tellers and also
  • Coached and mentor new hires
  • Managed the day to day operations of the teller line and also the platform
  • Verify and approval of time cards
  • Verify large deposits
  • Wire transfers and also large withdrawals
  • Scheduling of all branch employees
  • Ensure all store associates remain up to date and adhere to all Bank policies,
  • Procedures, practices and security program
  • Balancing, auditing and performing all functions of ATMs
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Customer Service Manager

Bank Atlantic
Fort Lauderdale, Fl
01.1996 - 01.2008
  • O Managed 14 employees 000
  • Coached and mentored new hires
  • Managed day to day operation of the teller line
  • Verify and approval of time cards and scheduling of employees
  • Balancing, auditing and performing all functions of ATMS

I In clearings Clerk

Chase Manhattan Bank
St Thomas, U.S.
01.1988 - 01.1996
  • Encoding of checks and loan payments
  • Performed special duties and project as assigned

Education

Associated of Science Degree -

City College

Skills

  • Transaction Error Identification
  • Cash Drawer Reconciliation
  • Wire Transfer
  • Signature Verification
  • Supervising Tellers
  • Currency Counting Machines
  • Check Cashing
  • Change Orders
  • Teller Training
  • Teller Procedures
  • Teller Auditing
  • Discrepancy Resolution
  • ATM Balancing
  • Cash Supply Orders
  • Inventory Accuracy
  • Rapid 10-Key Data Entry
  • Currency Packaging
  • Customer Referrals
  • Customer Needs Assessments
  • Monthly Audits
  • Safe Deposit Box Oversight
  • Currency and Coin Counters
  • Currency Exchange
  • Fraud Detection
  • Auditing Tasks
  • Deposit Processing
  • Night and Safe Deposit Procedures
  • Operational Efficiency
  • Vault Monitoring
  • Checks Validation

NotaryPublic

I have been a Notary Public for over 10 years.

Timeline

LEAD TELLER OPERATIONS SPECIALIST

JP Morgan Chase Bank NA
01.2009 - 01.2017

Customer Service Manager

Bank Atlantic
01.1996 - 01.2008

I In clearings Clerk

Chase Manhattan Bank
01.1988 - 01.1996

Associated of Science Degree -

City College

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Valda Royer