Valdayyah Knightner
Chester,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Customer Service Representative
American Airlines
Philadelphia, Pennsylvania
07.2023 - Current
- Assisted passengers with check-in, boarding, and flight information at American Airlines counters.
- Resolved reservation changes using American Airlines customer service systems and travel policies.
- Processed baggage claims and coordinated lost luggage support for traveling passengers.
- Communicated gate updates, delays, and schedule changes to customers and airport teams.
Teacher's Assistant
Mastery Charter shoemaker
Philadelphia, Pennsylvania
09.2020 - 10.2022
- Supported Mastery Charter Shoemaker teachers with classroom instruction and daily lesson preparation.
- Monitored classroom behavior and redirected students during instruction and transitions.
- Prepared teaching materials, worksheets, and supplies for Mastery Charter Shoemaker classrooms.
- Assisted teachers with attendance, records, and routine classroom documentation.
- Supervised students during lunch, hallway transitions, and recess activities.
- Communicated student concerns to teachers and school staff with clear, timely updates.
- Helped maintain organized, safe, and engaging learning spaces for students.
- Supervised children during various activities to ensure safety and engagement. and participated with children in activities.
Education
Mastery Charter Shoemaker
Philadelphia, PennsylvaniaSkills
- Customer relationship management
- Service recovery
- Service standard compliance
- Product and service solutions
- Effective communication
- Problem solving
- Creative problem solving
- Conflict resolution
- Conflict mediation
- De-escalation techniques
- Team collaboration
- Adaptive team player
- Training development aptitude
Languages
English
Professional
Certification
In 2024 I was awarded the highest rank in customer service - due to my customer service being extremely phenomenal. Prioritizing and Caring for each passenger. Being able to understand and take care of the problem at hand.
References
References available upon request.
Timeline
Customer Service Representative
American Airlines
07.2023 - Current
Teacher's Assistant
Mastery Charter shoemaker
09.2020 - 10.2022
Mastery Charter Shoemaker