Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Valdemar Alvarez

West Chicago,IL

Summary

Dynamic automotive professional with experience at Subaru of America, excelling in parts sales and customer service. Proven problem-solver and effective communicator, adept at managing inventory and training staff. Committed to continuous improvement and teamwork, ensuring customer satisfaction through quality recommendations and efficient service.

Overview

6
6
years of professional experience

Work History

Subaru Counter Parts Sales

Subaru of America, Inc
09.2024 - 02.2025
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Recommended products that met customer needs, emphasizing quality and usefulness.
  • Recommended additional items to customers before completing orders and advising patrons of monetary totals.
  • Professionally answered telephones and responded to customer inquiries.
  • Maintained stock and replenished workstation products.

Parts Counter Sales Person

NAPA Auto Parts - Genuine Parts
12.2019 - 09.2024
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Ordered parts for customers, repair shops and government departments for use in police interceptors and Heady duty equipment.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Managed inventory, damaged goods and backorders.
  • Ordered parts from various distributors to fulfill demands.

Automotive Technician Apprentice

Christian Brothers Automotive Corporation
03.2019 - 08.2019
  • Dismantled faulty assemblies to repair or replace worn or damaged parts.
  • Assisted in replacing and repairing vehicle parts such as brakes, exhausts, A/C lines, transmission lines, and electrical assemblies.
  • Advised customers on general vehicle condition, work performed and suggested future repairs.
  • Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
  • Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
  • Conducted road tests on vehicles per to verify safe operating order of vehicle.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.

Education

Bachelor of Science - Automotive Technology

Southern Illinois University, Carbondale
Carbondale, IL
05-2025

Associate of Applied Science - Automotive

College of DuPage
Glen Ellyn, IL
05-2022

Skills

  • Self motivation
  • Problem-solving
  • Time management
  • Adaptability and flexibility
  • Professional demeanor
  • Teamwork and collaboration
  • Continuous improvement
  • Interpersonal communication

Accomplishments

  • Supervised team of five staff members on daily operations.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures for when a manager is not present.
  • Kept high Customer Relation scores all around.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Subaru Counter Parts Sales

Subaru of America, Inc
09.2024 - 02.2025

Parts Counter Sales Person

NAPA Auto Parts - Genuine Parts
12.2019 - 09.2024

Automotive Technician Apprentice

Christian Brothers Automotive Corporation
03.2019 - 08.2019

Bachelor of Science - Automotive Technology

Southern Illinois University, Carbondale

Associate of Applied Science - Automotive

College of DuPage
Valdemar Alvarez