Preston Morales
Effingham,IL
Summary
I'm a reliable person, who's main skill is customer satisfaction. I love communicating and working with people, no matter the circumstances. I have always been a people person, natural born leader, and a just overall team player. Always willing to go above and beyond to make sure a project gets completed. I'm proficient in computer and phone skills. I learn most skills and jobs very quickly, and always eager to learn more to make my job that much more enjoyable.
Overview
5
5
years of professional experience
Work History
Parts Counter Sales Person
Fisher Auto Parts
06.2023 - Current
- Answered phone calls while using a computer to determine what a customer needs
- Provided exceptional customer support to every guest to promote satisfaction.
- Stocked shelves and built displays
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ran inventory checks weekly to make sure that the shelf count matched what the computer inventory said.
- Assisted customers with diagnosing problems for Vehicles and different various types of equipment and purchasing necessary replacements.
Line Cook Supervisor
Gophers Grill
03.2021 - 03.2023
- Operated varied kitchen equipment and observed operations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Plated and presented all dishes to match established restaurant standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Worked with serving staff to give customers the most pleasant experience possible.
Sales Associate Team Leader
Family Video Movie Club
06.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal and promote specific merchandise.
- Helped customers locate products.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about policy, renting, pricing, and due dates.
- Over seen multiple different employees at multiple different locations.
Cashier
Culvers
11.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Took orders from the kitchen to tables.
Stock Associate
Walmart
06.2018 - 08.2019
- Maintained effective team member communication.
- Stocked merchandise in accordance to how the store wanted it.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Managed inventory storage in clean and organized fashion.
- Pulled inventory off of the trucks.
Education
No Degree - Accounting And Computer Science
Eastern Illinois University
Charleston, IL05.2024
High School Diploma -
Beecher City Jr/Sr High School
Beecher City05.2020
Skills
- Purchasing Oversight
- Proficient in Microsoft Word and Excel
- Display Building
- Account Updating
- Invoice Processing
- Verbal and Written Communication
- Staff Training
- Team Collaboration
- Problem-Solving Skills
- Customer Service
- Improving Customer Satisfaction
Timeline
Parts Counter Sales Person
Fisher Auto Parts
06.2023 - Current
Line Cook Supervisor
Gophers Grill
03.2021 - 03.2023
Sales Associate Team Leader
Family Video Movie Club
06.2020 - 01.2021
Cashier
Culvers
11.2019 - 06.2020
Stock Associate
Walmart
06.2018 - 08.2019
No Degree - Accounting And Computer Science
Eastern Illinois University
High School Diploma -
Beecher City Jr/Sr High School
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