VaLeah Betts
Fresno,CA
Summary
Retail professional with over six years of hands-on experience in customer service, cash handling, and time management. Responsible and motivated student ready to apply education in the workplace. Offers strong interpersonal skills, efficient time management, and eager to learn new processes to improve overall organizational success. Skilled in problem-solving and finding creative solutions to meet clientele needs while simultaneously being a reliable team player and guidance mentor. Experienced with multitasking and having basic computer knowledge to contribute to the success of customer-focused organizations and leadership roles. Improved sales by 10% through inventory knowledge and guidance in the company's online platforms.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Cashier/Fuel Station Attendant
Foods Co.
Fresno
07.2022 - Current
- Efficient cash handling procedures to ensure accuracy, minimize loss, and timely transactions while completing nightly audits and balancing C-6 reports
- Provides consistent exceptional customer service to ensure customer satisfaction and loyalty.
- Maintaining an accurate cash drawer and balance at end of every shift.
- Assist with training new cashiers on efficient cash handling procedures, customer service skills, and maintaining a clean work area.
- Assist customers in locating products and answering inquiries about merchandise.
Temporary Project Assistant
Community West Bank
Fresno
07.2024 - 09.2024
- BSA certified with bank regulations and privacy acts
- Trained in Fiserv, Premier, Co-Pilot, and Business Processing Manager to better assist with daily inquiries
- Handled inbound calls to assist customers with inquiries and issues.
- Resolved customer complaints by providing effective solutions and support.
- Collaborated with team members to improve call handling efficiency and service quality.
- Managed high call volumes while maintaining professionalism and courtesy.
Education
Bachelor of Science - Criminology, Victimology
08.2022 - 05.2026
- Attendee of Afrikan Black Coalition conference (Jan 2024-2025)
- Attendee of National Counsel of Black Studies Conference (March 2025)
Associate of Arts - Liberal Arts, Behavioral & Social Sciences
08.2015 - 06/2022
Skills
- BSA compliance
- Written and verbal communication
- Efficient Cash Handling
- Time Management
- Computer Skills
- Conflict Resolution
- Mentoring
- Leadership
- Teamwork
Leadership Roles
- Black Student Union- Communication Director (Sept 2024-May 2025) Managed internal and external correspondence while creating consistent social content through the student organization's media platforms
- E3 Mentorship- Peer Mentor (Mar 2025-Jun 2025) Bi-weekly meetings on campus and at Teague Elementary. Collaborative team lesson planning, invoking shared ideas and constructive feedback. Initiating lesson planning to students and providing guidance and support while fostering a strong sense of community.
- F.L.A.M.E -Mentee (Jan 2025-Current), Attends meetings, events, and conferences to network and connect with other like-minded individuals while bringing awareness to the black student agenda and represent the integrity and professionalism of CSU Fresno and the Black Student Success Initiative
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Black Student Union
Timeline
Temporary Project Assistant - Community West Bank
07.2024 - 09.2024
CSU Fresno - Bachelor of Science, Criminology, Victimology
08.2022 - 05.2026
Cashier/Fuel Station Attendant - Foods Co.
07.2022 - Current
Los Angeles Trade Technical College - Associate of Arts, Liberal Arts, Behavioral & Social Sciences
08.2015 - 06/2022
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