Valeisha Saxton
valeisha22@gmail.com,valeisha22@gmail.com
Summary
Dynamic professional with experience at Conduent, excelling in data entry and customer service. Proven ability to maintain confidentiality and accuracy while enhancing customer satisfaction through effective problem-solving. Skilled in Microsoft Excel and time management, consistently delivering error-free reports and fostering loyalty in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Data Entry Clerk
Conduent
08.2023 - Current
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
Customer Service Representative
Teleperformance USA
09.2019 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Clerical Assistant
Columbia Housing Authority
05.2014 - 08.2018
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Education
Bachelor of Arts - Fashion Marketing
Southern New Hampshire University
Hooksett, NH05-2018
Skills
- Data entry
- Microsoft Excel
- Attention to detail
- Time management
- Customer service
- Problem-solving
Timeline
Data Entry Clerk
Conduent
08.2023 - Current
Customer Service Representative
Teleperformance USA
09.2019 - 10.2023
Clerical Assistant
Columbia Housing Authority
05.2014 - 08.2018
Bachelor of Arts - Fashion Marketing
Southern New Hampshire University
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