VALEN CHAVEZ
San Antonio,TX
Summary
A motivated and experienced Inside Sales Representative professional with a background fielding inbound sales and activation calls, listening to and answering customer questions, and ensuring that every customer has a positive experience. I am committed to delivering a customer-centric shopping experience, managing effective front-end operations, and leading omnichannel processes. With strong conflict management and customer-service skills, I effectively navigate fast-paced environments, excel at problem solving, provide kind and direct communication, and are performance driven.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Altex Computers & Electronics
01.2020 - 07.2023
- Responded to a high volume of inbound sales and activation calls from existing and new customers, providing accurate information on products and services
- Maintained a customer focus by actively listening and maintaining composure, ensuring every customer had a positive experience
- Presented and sold new products, upgrades, and additional value-added services to both new and existing customers, including processing sales orders
- Activated new lines of service for phones/devices purchased through retail partners
- Maintained performance based on goals and objectives, consistently meeting or exceeding sales quotas.
Sales Associate
Hobby Lobby
06.2015 - 12.2019
- Provided exceptional customer service, helping customers locate products and providing solutions to their crafting needs
- Participated in the truck unloading and stocking processes, ensuring store was well-stocked and merchandised
- Cross-trained in Custom Framing selling and production, expanding skill set and versatility within the store
- Worked Cashier duties for closing shift on weekends.
Cashier
Bishop Street Market
06.2014 - 12.2019
- Encouraged the return of products and implementing store revitalization tactics are key to maintaining customer loyalty
- Helped customers to discover the right product by providing thoughtful and helpful suggestions, as well as actively seeking out information that might aid in the decision-making process
- Cooperated to achieve the truck unloading and stocking procedures so that the required standards are met while staying within the budget
- Provided access to professional counseling and therapy services promotes a culture of caring and employee support
- Maintained a clean and tidy store can enhance the overall shopping experience and reflect positively on the brand
- Consistently interacted with others in an accepting and welcoming manner, even during challenging moments; reinforces the company's visions and values; serves as a positive role model for colleagues to emulate.
Education
Bachelor of Science (B.S.) - Journalism, Print
Texas A&M-Commerce
Commerce, TX05.2003
Skills
- Cashier & Customer Service
- Sales Experience with Electronics
- Strong Leadership & Management Skills
- Excellent Customer Service & Communication Skills
- Retail Management Software and systems
- Inventory Management Processes
- Cash handling and reconciliation
- Ability to plan and execute in-store events
- Onboarding and training new team members
- Conflict Management
- Shift schedule management
Certification
Project Management Certification - Project Management Institute
Organizations
TEDxTurtleCreek Co-Organizer, Dallas, TX, 2013, 2015
Volunteer Experience
Boys & Girls Club - Scholarship Committee, Dallas, TX, 03/2016, 03/2017
Languages
Spanish
Limited Working
Timeline
Inside Sales Representative
Altex Computers & Electronics
01.2020 - 07.2023
Sales Associate
Hobby Lobby
06.2015 - 12.2019
Cashier
Bishop Street Market
06.2014 - 12.2019
Bachelor of Science (B.S.) - Journalism, Print
Texas A&M-Commerce
Project Management Certification - Project Management Institute
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