Valencia Adams
Concentrix
North Augusta,SC
8
years of professional experience
An interesting position with a growing company
Experienced with troubleshooting technical issues and providing effective customer support. Utilizes strong problem-solving skills to resolve inquiries efficiently. Knowledge of software applications and system functionality, ensuring seamless customer experience.
Work History
Technical Customer Service Representative
2 Years 11 Months- Resolved complex technical issues for clients through effective troubleshooting and problem-solving strategies.
- Provided exceptional customer support via phone, email, and chat channels to enhance client satisfaction.
- Educated customers on product features and functionalities to maximize user experience and engagement.
- Collaborated with cross-functional teams to escalate unresolved issues, ensuring timely resolutions for clients.
Customer Service Representative
2 Years 3 Months- Resolved customer inquiries through multiple communication channels, ensuring prompt and accurate responses.
- Managed complex customer accounts, providing tailored support to enhance satisfaction and retention.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Mentored new team members on company policies and customer service best practices, fostering a supportive environment.
- Analyzed customer feedback data to identify trends, recommending actionable improvements for service enhancement.
Packer
3 Months- Packing Goods
- Cleaning work area
- Making sure I follow safety procedures
Customer service representative
7 Months- Answered Calls
- Provided the best feedback as possible
- Assisted with insurance and insurance claims
- Made sure the customer was satisfied with my call before the end of the call
Cashier
6 Months- Received Money
- Gave customer's back their correct change
- Taking customer's orders
- Made sure my uniform is clean and neat
Education
High School Diploma
Skills
Assembly
Packaging
Remote support
Customer support
Troubleshooting
Technical support
Languages
English
Native or Bilingual
Timeline
Technical Customer Service Representative
Concentrix
12.2022 - 11.2025Read More
Customer Service Representative
SITEL Worldwide
07.2020 - 10.2022Read More
Packer
Pactiv
05.2019 - 08.2019Read More
Customer service representative
Teleperformance
10.2018 - 05.2019Read More
Cashier
McDonald's
04.2018 - 10.2018Read More
Penn Foster High School
High School Diploma
Read More