VALENCIA JEFFERSON
Summary
Seasoned Clinical Team Leader recognized for high productivity and efficient task completion. Skilled in clinical trial management, patient recruitment strategies, and regulatory compliance, ensuring projects meet strict guidelines and timelines. Excel in leadership, communication, and problem-solving, leveraging these abilities to guide teams towards achieving project objectives and maintaining high standards of care.
Overview
6
6
years of professional experience
Work History
Interim Diversion Coordinator
Metrocare Services
Dallas, TX
12.2021 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Trained new staff in relevant processes and procedures.
- Conducted weekly team meetings to discuss any issues or concerns related to patient care.
- Developed goals and objectives for the clinical team in alignment with organizational priorities.
Intern
The Well Community
Dallas, TX
05.2019 - 04.2020
- Boosted intern productivity by actively assisting in project coordination and providing continuous support, contributing to completing tasks and projects
- Fostered a positive team environment by actively collaborating with fellow interns on group projects and presentations, promoting teamwork and synergy within the intern cohort
- Supported staff members in their daily tasks, effectively reducing their workload and enabling increased focus on higher-priority assignments, enhancing overall team efficiency
- Demonstrated exceptional skills and commitment, leading to management assigning specific roles in various special projects, including grant writing, showcasing high trust and competence
- Advocated passionately for clients in public meetings, ensuring their needs received the necessary attention and services, demonstrating a commitment to client welfare and effective representation
Education
Master of Public Administration -
University of Texas at Arlington
Arlington, TX12.2023
Master of Social Work -
University of Southern California
Los Angeles, CA07.2020
Bachelor of Art - History
Regent University
Virginia Beach, VA12.2014
Skills
- Documentation review
- Meeting coordination
- Maintaining confidentiality
- Team collaboration
- Clinical research
- Continuous improvement
- Patient advocacy
- Team building
- Healthcare regulations
- Quality improvement
Timeline
Interim Diversion Coordinator
Metrocare Services
12.2021 - Current
Intern
The Well Community
05.2019 - 04.2020
Master of Public Administration -
University of Texas at Arlington
Master of Social Work -
University of Southern California
Bachelor of Art - History
Regent University
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