Valencia Allen
Buffalo
Summary
Dynamic customer service professional with a proven track record at United Ground Express, excelling in conflict resolution and active listening. Skilled in data entry and customer relations, I consistently enhance client satisfaction and streamline processes, ensuring timely and efficient service delivery. Committed to maintaining high standards in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
United Ground Express
08.2024 - Current
- Learned and utilized customer service software to track interactions and resolve issues efficiently.
- Provided support in handling customer complaints, focusing on problem resolution and satisfaction.
- Engaged in training sessions to develop skills in conflict resolution and effective communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Delivery Driver
Spark
01.2024 - Current
- Ensured timely delivery of packages while adhering to safety protocols and traffic regulations.
- Maintained accurate delivery logs and documentation for accountability and tracking purposes.
- Provided exceptional customer service by addressing inquiries and resolving issues during deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Instacart Shopper
Instacart
04.2021 - Current
- Delivered exceptional customer service by efficiently selecting and packing orders for timely delivery.
- Navigated store layouts to locate items quickly, ensuring accurate order fulfillment and customer satisfaction.
- Maintained organization of shopping carts and inventory, optimizing workflow and reducing retrieval time.
- Collaborated with team members to streamline shopping processes, enhancing overall efficiency in order completion.
Social Worker
Erie County Department of Social Services
02.2022 - 09.2024
- Coordinated community resources and referrals to enhance client access to services.
- Conducted assessments to evaluate client needs and determine appropriate interventions.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Bus Driver
Niagara Frontier Transportation Authority
06.2003 - 09.2018
- Operated bus in compliance with safety regulations and traffic laws.
- Ensured timely pickups and drop-offs for passengers, maintaining schedule adherence.
- Assisted passengers with boarding and disembarking, providing exceptional customer service.
- Conducted pre-trip inspections to verify vehicle readiness and safety features.
- Collaborated with dispatchers to communicate delays or changes in service routes.
Education
Criminal Justice
Medaille College
Buffalo, NY05-2022
Associate of Science - General Studies
Erie Community College
Buffalo, NY05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Scheduling
Certification
HIPPA certified
CPR certified
Blood borne pathogens certified
Timeline
Customer Service Representative
United Ground Express
08.2024 - Current
Delivery Driver
Spark
01.2024 - Current
Social Worker
Erie County Department of Social Services
02.2022 - 09.2024
Instacart Shopper
Instacart
04.2021 - Current
Bus Driver
Niagara Frontier Transportation Authority
06.2003 - 09.2018
Criminal Justice
Medaille College
Associate of Science - General Studies
Erie Community College
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