Summary
Overview
Work History
Education
Skills
References
Timeline
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Valencia Butler

Summary

Dynamic customer service professional with a proven track record, excelling in process improvement and quality assurance. Skilled in CRM implementation and cross-functional team leadership, I consistently enhance customer satisfaction and operational efficiency. Passionate about delivering exceptional service while proactively resolving issues and driving team performance.

Overview

15
15
years of professional experience

Work History

Customer Service Contractor

Teksystems/Deckers Brands
10.2023 - 03.2025
  • Assisted with inventory updates, new orders, and shipping logistics
  • Processed customer requests via email and chat support
  • Excelled in overall customer satisfaction goals and metrics

Front End Supervisor/Assistant Manager

Burlington
04.2022 - 04.2023
  • Supervised teams, ensuring adherence to service models and maintaining a professional atmosphere
  • Managed customer transactions, including exchanges, voids, and returns
  • Conducted financial analyses to maintain accurate records
  • Ensured accuracy in cash drawer balance at shift end

Document Specialist

ST Engineering
10.2019 - 03.2022
  • Managed parts transactions
  • Documented aircraft maintenance completion
  • Processed paperwork for incoming aircraft efficiently
  • Adhered to safety regulations during aircraft maintenance

Claims Processor

Pilot Catastrophe Services Inc.
08.2013 - 02.2019
  • Managed and updated database of enrollment and claim details
  • Ensured accuracy of claim data prior to processing
  • Adhered to company and client guidelines in claims processing
  • Resolved customer issues proactively
  • Performed administrative tasks efficiently

Retail Sales Manager

Sears Teleserv
03.2010 - 06.2013
  • Coached new agents to enhance performance and knowledge
  • Addressed systematic inefficiencies to reduce call time
  • Implemented customer account setup

Education

High School Diploma -

WP Davidson High School
Mobile, AL
01-2007

Skills

  • Process Improvement
  • Quality Assurance
  • CRM Implementation
  • Data Entry
  • Chat and Email Support
  • Claims processing

References

  • Maddi Bean, Deckers Brands, 678-435-2092
  • Marcus Johnson, Burlington Coat Factory, 940-945-7550

Timeline

Customer Service Contractor

Teksystems/Deckers Brands
10.2023 - 03.2025

Front End Supervisor/Assistant Manager

Burlington
04.2022 - 04.2023

Document Specialist

ST Engineering
10.2019 - 03.2022

Claims Processor

Pilot Catastrophe Services Inc.
08.2013 - 02.2019

Retail Sales Manager

Sears Teleserv
03.2010 - 06.2013

High School Diploma -

WP Davidson High School

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Valencia Butler