KEITH MACKENZIE

Processed and answered questions regarding loans, withdrawals, and demographic changes

Processed inquiries on loans, withdrawals, and demographic changes to provide accurate information and support customer needs

Managed terminations, plan rules, and tax details to ensure compliance and address customer concerns effectively

Elevated calls according to established procedures.

• Managed 50+ inbound calls daily in a high-paced call center
• Practiced confidentiality of client information
• Processed credit card payments with attention to client confidentiality
• Executed data entry during calls to maintain accurate client records

• Utilized multiple assessment methods to accurately evaluate student progress and understanding.
• Employed diverse assessment methods to gauge student progress and understanding.
• Designed engaging lesson plans that catered to various learning styles and abilities.
• Engaged in regular communication with parents to update on student performance and behavior.
• Applied differentiated instruction techniques to address diverse student needs.

• Developed dynamic lesson plans that engaged students with varied learning styles and abilities.
• Tailored instruction to meet the diverse academic needs and interests of students through differentiated instruction techniques.
• Designed engaging activities that facilitated active participation and learning in the classroom.
• Administered various assessment methods to gauge student learning and progress.
• Maintained regular communication with parents to update on student performance and proactively address concerns.
• Customized instruction to address diverse academic needs and interests of students using differentiated instruction techniques.

• Created engaging lesson plans that catered to various learning styles and abilities.
• Provided targeted feedback on assignments to foster student growth and deepen understanding.
• Regularly assessed student progress to adjust teaching strategies and interventions as needed.
• Utilized technology in lesson delivery to boost student engagement and facilitate learning.
• Regularly assessed student progress to adjust teaching strategies and interventions.
• Implemented differentiated instruction to address diverse learning needs of all students.

• Responsible for helping students and faculty choose the best technology for their needs
• Trained students and faculty on effective use of technology tools to maximize engagement and productivity
• Resolved inquiries about hardware and software to ensure smooth technology integration
• Maintain an accurate accounting of all materials
• Communicate daily using phone, email, and in person