Valencia Hughes
Virginia Beach,VA
Summary
Proven to enhance customer satisfaction and efficiency, my tenure at Marriott showcased my dedication to excellence in customer service and housekeeping. Leveraging strong time management and cleaning skills, I consistently improved operational workflows and guest experiences. My reliability and empathy towards customers have been pivotal in fostering positive outcomes and repeat business.
Overview
6
6
years of professional experience
Work History
Cashier
McDonald’s
Norfolk, VA
05.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Housekeeping
Marriott
Norfolk, VA
05.2024 - 06.2024
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
- Maintained inventory of housekeeping supplies, minimizing waste and reducing costs.
- Collaborated with housekeeping department to ensure timely room availability and optimal cleanliness.
- Collaborated with housekeeping staff to ensure timely room turnover and guest satisfaction.
- Maintained high standards of cleanliness throughout the store premises by implementing strict housekeeping routines.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Enhanced overall cleanliness by implementing efficient housekeeping procedures and protocols.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Enhanced cleanliness and organization by thoroughly performing daily housekeeping tasks.
- Provided ongoing training and support to housekeeping team members, fostering professional growth and development.
- Streamlined housekeeping operations for better productivity through effective scheduling and task allocation.
- Coordinated with housekeeping staff to expedite room turnovers during peak periods.
Overnight Stocker
Whole Foods
Virginia Beach, VA
01.2024 - 04.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
Overnight Stocker and Receiver
Harris Teeter
Norfolk, VA
05.2023 - 12.2023
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
Housekeeper
Hilton Norfolk the Main
Norfolk, VA
04.2023 - 08.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Overnight Stocker and Receiver
Food Lion
Norfolk, VA
01.2023 - 05.2023
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
- Optimized endcap displays for increased sales potential while adhering to company guidelines for product presentation standards.
- Ensured proper storage of perishable items, adhering to company guidelines and food safety regulations.
- Streamlined receiving processes by quickly unpacking shipments, verifying contents against invoices, and properly documenting discrepancies.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
Cashier
7/11
Norfolk, VA
08.2022 - 03.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Call Representative
Volkswagen
Auburn Hills, MI
01.2022 - 07.2022
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
- Maintained contact with customers to request referrals.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.
- Exceeded monthly targets for upselling additional services or products, contributing to overall company growth.
- Increased first-call resolution rates by thoroughly researching customer issues and offering comprehensive solutions.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Strengthened customer relationships by following up on unresolved issues and ensuring satisfactory resolutions were achieved.
- Prevented potential loss of business by identifying at-risk customers and addressing their concerns proactively.
Cashier
Meijer
Clinton Township, MI
07.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Barista
Meijer
East Lansing, MI
06.2019 - 07.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cashier
Taco Bell
East Lansing, MI
03.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Waitress/ Packer
French Pantry
Jacksonville, FL
01.2018 - 03.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma - Military
FLYCA
Green Cove Springs, FL12.2017
Skills
- Work Ethic and Integrity
- Patience and Empathy
- Customer Service
- Customer Assistance
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
Timeline
Cashier
McDonald’s
05.2024 - 07.2024
Housekeeping
Marriott
05.2024 - 06.2024
Overnight Stocker
Whole Foods
01.2024 - 04.2024
Overnight Stocker and Receiver
Harris Teeter
05.2023 - 12.2023
Housekeeper
Hilton Norfolk the Main
04.2023 - 08.2023
Overnight Stocker and Receiver
Food Lion
01.2023 - 05.2023
Cashier
7/11
08.2022 - 03.2023
Call Representative
Volkswagen
01.2022 - 07.2022
Cashier
Meijer
07.2020 - 03.2022
Barista
Meijer
06.2019 - 07.2020
Cashier
Taco Bell
03.2019 - 12.2019
Waitress/ Packer
French Pantry
01.2018 - 03.2019
High School Diploma - Military
FLYCA