Valencia Hughes
Virginia Beach,VA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and hospitality, notably at Hilton Garden Inn. Proven ability to enhance guest satisfaction through effective time management and adherence to health and safety standards. Skilled in multitasking and maintaining high cleanliness standards, ensuring a welcoming environment for all guests.
Overview
7
7
years of professional experience
Work History
Housekeeping Room Attendant
Hilton Garden Inn Hotel
Virginia Beach, VA
01.2025 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Cashier
McDonald's
Norfolk, VA
05.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Overnight Stocker and Receiver
Whole Foods Market Inc
Virginia Beach
01.2024 - 05.2024
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
Overnight Stocker
Harris Teeter
Norfolk, VA
04.2023 - 12.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Housekeeper
Hilton Norfolk The Main
Norfolk, VA
05.2023 - 09.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Overnight Stocker
Food Lion
Norfolk, VA
11.2022 - 04.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Cashier
7/11
Norfolk, VA
09.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Call Representative
Volkswagen
Auburn Hills, MI
01.2022 - 08.2022
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
Cashier
Meijer
Clinton Township, MI
07.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Taco Bell
Jacksonville, FL / Michigan
04.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Barista
Meijer
East Lansing, MI
06.2019 - 07.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Bakery Packager/ Waitress
French Pantry
Jacksonville, FL
01.2018 - 03.2019
- Upheld high standards of cleanliness throughout all stages of bakery packager role, preventing cross-contamination or mixing errors.
- Adhered to food safety regulations while handling bakery items, minimizing contamination risks during packaging process.
- Enhanced packaging efficiency by streamlining processes and implementing best practices.
- Reduced waste by closely monitoring inventory levels and adjusting production accordingly.
- Played an active role in meeting compliance requirements during audits or inspections.
- Maintained open communication with supervisors regarding any issues or concerns related to packaging operations.
Education
High School Diploma - Military
FLYCA
Starke, FL12.2017
Skills
- Customer service
- Guest relations
- Maintenance coordination
- Health and safety
- Hospitality standards knowledge
- Time management
- Multitasking and prioritizing
Timeline
Housekeeping Room Attendant
Hilton Garden Inn Hotel
01.2025 - Current
Cashier
McDonald's
05.2024 - 12.2024
Overnight Stocker and Receiver
Whole Foods Market Inc
01.2024 - 05.2024
Housekeeper
Hilton Norfolk The Main
05.2023 - 09.2023
Overnight Stocker
Harris Teeter
04.2023 - 12.2023
Overnight Stocker
Food Lion
11.2022 - 04.2023
Cashier
7/11
09.2022 - 03.2023
Call Representative
Volkswagen
01.2022 - 08.2022
Cashier
Meijer
07.2020 - 03.2022
Barista
Meijer
06.2019 - 07.2020
Cashier
Taco Bell
04.2019 - 08.2020
Bakery Packager/ Waitress
French Pantry
01.2018 - 03.2019
High School Diploma - Military
FLYCA