Valencia Labostrie
Baton Rouge,LA
Summary
Developed leadership and team management skills in high-volume dining environment. Proven ability to enhance customer satisfaction and streamline operations while maintaining high standards of quality and service. Seeking to transition these skills into new field, bringing focus on efficiency and customer-centric practices.
Overview
7
7
years of professional experience
Work History
Team Lead
Walmart
Denham Springs, Louisiana
02.2024 - Current
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
Restaurant Manager
Jack in the Box
Baton Rouge, LA
04.2021 - 01.2024
- Streamlined inventory processes with regular audits, reducing waste.
- Resolved guest complaints with prompt, personalized service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Established a welcoming atmosphere to encourage repeat visits.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Store Manager
Family Dollar
Baton Rouge, LA
06.2018 - 02.2021
- Resolved customer complaints for improved store reputation and loyalty.
- Established a welcoming atmosphere to encourage repeat business.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Family Christian Academy
Baton Rouge 05.2012
Skills
- Customer focus
- Coaching and mentoring
- Complaint resolution
- Employee training
- Task delegation
- Cash handling
Timeline
Team Lead
Walmart
02.2024 - Current
Restaurant Manager
Jack in the Box
04.2021 - 01.2024
Store Manager
Family Dollar
06.2018 - 02.2021
High School Diploma -
Family Christian Academy