VALENCIA MITCHELL
Meduit
Charlotte,NC
14
years of professional experience
Applied multi-year expertise in Epic workstation, Epic Hyperspace, FACS workstation, and HIPAA EMR systems while maintaining high-accuracy, detail-focused work and clear written and oral communication.
Work History
EBO Customer Rep
1 Year 9 Months- Supported patient account inquiries with clear explanations of billing claims and payment options.
- Recorded call details and account changes in CRM systems for accurate case tracking.
- Assisted insurance and billing teams with researching discrepancies and correcting account errors.
- Guided patients through payment plans, financial assistance, and account resolution steps.
- Worked with Epic systems, Epic Hyperspace, and FACS workstation.
Remote Customer Service Representative
6 Years 10 Months- Supported patient account inquiries with clear explanations of billing claims and payment options.
- Recorded call details and account changes in CRM systems for accurate case tracking.
- Assisted insurance and billing teams with researching discrepancies and correcting account errors.
- Guided patients through payment plans, financial assistance, and account resolution steps.
- Worked with Epic systems, Epic Hyperspace, and FACS workstation.
Medication Technician
2 Years 8 Months- Administered medications via oral, subcutaneous, and topical routes
- Documented in MARS as prescribed by physicians
- Worked closely with administration to implement new medication dispensing procedures, leading to improved accuracy and a 20% reduction in errors
- Monitored residents for responses to specific medications and prepared reports or notified designated personnel of any unexpected reactions
- Provided direct patient care, including bathing, dressing, and feeding, and assisted with examinations and treatments
Security Officer
4 Years 1 Month- Trained to remain highly alert and level-headed in high-risk environments, ensuring all incident details are meticulously documented on-site for safety and reporting purposes
- Operate detecting devices to screen individuals and prevent the passage of prohibited articles into restricted areas
- Monitored building access, checked all baggage using metal detectors, and Garrett wands before authorizing employee's and visitors entrance
- Answered phone calls regarding medical issues, disorderly guests and team members, key assists, and dispatches units to the scene while keeping appropriate senior executives briefed on incidents
- Patrol assigned facilities
- Enforcing client policies
- Ensuring the safety and security of the property and people within it
- Interacting with clients, employees, and visitors in a professional manner while enforcing site rules
Education
High School Diploma
Skills
Quality Assurance
QuickBooks
Upselling
Medicare
Medicaid
Epic Hyperspace
Epic
Medical Terminology
EMR Systems
Facs Workstation
Microsoft Properties
CPT Coding
Insurance Verification
Data Entry
CRM
HIPAA
ICD Coding
Negotiation
Personal Information
Title: Customer Service Representative
Section name
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Timeline
EBO Customer Rep
Meduit
01.2025 - CurrentRead More
Remote Customer Service Representative
Sykes
03.2018 - 01.2025Read More
Medication Technician
Lutheran Homes of South Carolina
06.2015 - 02.2018Read More
Security Officer
Allied Security Services
01.2013 - 02.2017Read More
Spring Valley High School
High School Diploma
Read More