Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Valencia Parker

FAYETTEVILLE,NC

Summary

Dynamic Customer Service Representative with a proven track record at Bridal Pageant Connection, excelling in active listening and problem resolution. Enhanced customer satisfaction through informed recommendations and conflict mediation, leading to increased client retention. Strong organizational skills complemented by a commitment to maintaining product quality and cleanliness. I also would organize a lot of things in the store like putting the dresses and suits on the correct racks and mannequins. Lots of displays I had to put up for the store.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Bridal Pageant Connection
02.2023 - 01.2024
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associate of Science - Animal Biology

Fayetteville Technical Community College
Fayetteville, NC
05-2026

Skills

  • Active listening
  • Problem resolution
  • Critical thinking
  • organization and neatness
  • Conflict mediation
  • Cleaning

Accomplishments

During my time at Bridal Pageant Connection I helped a lot as it is a self mad business. I helped the owner with bettering her prices and her display to making her displays pop out more by offering to have certain colors each holiday that match the certain holiday. so I helped with color coordination I even helped and offered her to do online ordering and shipping. I did a lot which even got me employee of the month.

Interests

  • Music
  • I enjoy helping others and giving back to the community
  • I participate in low-impact exercises to strengthen core muscles
  • Running
  • Fashion
  • Personal Development and Self-Improvement
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Customer Service Representative

Bridal Pageant Connection
02.2023 - 01.2024

Associate of Science - Animal Biology

Fayetteville Technical Community College