Valencia P. Villaneuva
Silver City,NM
Summary
Dynamic Food Service Director with a proven track record at Western New Mexico University, excelling in revenue management and employee development. Adept at optimizing operations and enhancing customer satisfaction, I effectively led a team of 30, ensuring compliance with sanitation standards while driving strategic marketing initiatives.
Overview
7
7
years of professional experience
Work History
Food Service Director
Western New Mexico University
Silver City, New Mexico
08.2024 - Current
- Oversaw daily food service operations for campus dining facilities, ensuring efficiency and quality.
- Managed catering, retail, dining hall operations, and concessions for all seasonal sports events, ensuring exceptional guest experiences.
- Led a team of 30 staff members and collaborated with another salaried manager to optimize performance.
- Monitored inventory levels to ensure that adequate supplies were available at all times.
- Oversaw invoices and revenue management, ensuring accuracy in financial reporting to support budget adherence.
- Managed middle line of profit and loss statements to track operational success.
- Conducted onboarding for new employees, streamlining training processes to enhance workforce readiness.
- Posted job openings and interviewed candidates to fill critical positions.
- Collaborated with clients to advance campus locations through strategic marketing initiatives.
Food Service Manager
Starbucks Aramark
Tempe, USA
02.2022 - 08.2024
- Oversaw four million dollar outlet operations on a single campus.
- Trained staff across 10 locations and developed general managers in food safety standards, enhancing compliance and customer trust.
- Ensured consistent compliance with health regulations and company policies.
- Coordinated inventory management to ensure a consistent supply of food and beverages, supporting uninterrupted service.
- Streamlined operational processes to enhance service speed and boost customer satisfaction.
- Hired, trained, and evaluated team members to drive productivity and foster a motivated team environment.
Billing and Invoicing Specialist
Ace/Sunland Asphalt and Construction
Phoenix, USA
06.2021 - 01.2022
- Processed invoices and resolved discrepancies in statements and credits to ensure timely payments.
- Assisted accounts payable department in verifying vendor invoices against purchase orders to enhance accuracy.
- Acquired knowledge of state-specific billing and tax regulations across Arizona.
- Managed processing of certificates of insurance and internal prelims.
- Set up construction jobs, ensuring all necessary materials were in place.
- Tracked job costs to uphold budget integrity and prevent overspending during projects.
Store Supervisor
Starbucks Aramark
Tempe, USA
09.2019 - 07.2021
- Assumed role of store supervisor at Palo Verde East location in August 2019.
- Supervised daily operations in a high-volume coffee shop environment.
- Ensured seamless daily operations, focusing on store standards and customer satisfaction.
- Managed sales tracking and staff scheduling, optimizing operational efficiency during shifts.
- Facilitated team development and enhanced performance through targeted leadership strategies.
- Promoted to trainer in winter 2017, developing onboarding processes for new hires.
- Advanced to team shift lead during summer 2018, overseeing daily operations and staff performance.
- Ensured compliance with food safety and sanitation regulations, safeguarding customer health and store reputation.
- Started working at company while attending college, gaining practical experience.
Barista
Starbucks
Phoenix, USA
03.2020 - 05.2021
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction.
- Prepared high-quality espresso beverages according to established recipes and standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Coordinated with team members to optimize store operations during peak hours, ensuring efficient service.
- Maintained cleanliness and organization of workstations and customer areas.
- Trained new baristas on beverage preparation and customer service techniques, enhancing team competency and service quality.
Education
Arizona State University - Educational Studies, Family and Child Development
Arizona State University
Tempe, AZ05-2022
Spanish Internship - Self-Contained Special Education
Central High School
Phoenix, AZ05-2019
Step Up Schools - Charter School
Step Up Schools
Mesa, AZ12-2018
Skills
- Menu development
- Catering logistics
- Food safety training
- Inventory management
- Cost control
- Vendor negotiation
- Onboarding and training
- Employee development
- Team leadership
- Time management and organization
- Invoice processing
- Timesheet management
- Problem solving
- Effective communication
- Management expertise
Languages
English and Moderate Spanish
Timeline
Food Service Director
Western New Mexico University
08.2024 - Current
Food Service Manager
Starbucks Aramark
02.2022 - 08.2024
Billing and Invoicing Specialist
Ace/Sunland Asphalt and Construction
06.2021 - 01.2022
Barista
Starbucks
03.2020 - 05.2021
Store Supervisor
Starbucks Aramark
09.2019 - 07.2021
Arizona State University - Educational Studies, Family and Child Development
Arizona State University
Spanish Internship - Self-Contained Special Education
Central High School
Step Up Schools - Charter School
Step Up Schools