Valencia Williams
Florence,SC
Summary
Customer service oriented professional with strong data management skills. Follows policies, procedures, and guidelines to ensure consistent quality. Manages time and priorities in multi-task environments. Detail-oriented to ensure accuracy and maintain compliant documentation. Able to work in a deadline-driven environment and meet company guidelines for productivity and quality.
Overview
10
10
years of professional experience
Work History
PRODUCTION TEAM LEADER
GE Healthcare
12.2022 - Current
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
QA Analyst
GE Healthcare
11.2019 - 12.2022
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
Auditor
GE Healthcare
08.2016 - 11.2019
- Performed observations and evaluated supporting documents to supplement audit findings.
- Analyzed data and findings to prepare reports detailing financial information.
- Followed established auditing processes to meet internal and regulatory requirements.
Customer Service Representative
SYKES
07.2013 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
ASSOCIATE OF SCIENCE - HEALTHCARE MANAGEMENT
Ultimate Medical Academy
2020
HIGH SCHOOL DIPLOMA - undefined
Wilson High School
2013
Skills
- Corrective Actions
- Documentation
- Daily Workflow Improvement
- Document Quality
- Microsoft Access
Additional Information
- Process changes were implemented, which cut order processing time by 82%, resulting in increased productivity and faster turnaround for client orders. Recognized and awarded for outstanding performance, devotion, or going above and beyond to fulfill client requests, exhibiting a commitment to excellence and high-quality service
Timeline
PRODUCTION TEAM LEADER
GE Healthcare
12.2022 - Current
QA Analyst
GE Healthcare
11.2019 - 12.2022
Auditor
GE Healthcare
08.2016 - 11.2019
Customer Service Representative
SYKES
07.2013 - 08.2016
ASSOCIATE OF SCIENCE - HEALTHCARE MANAGEMENT
Ultimate Medical Academy
HIGH SCHOOL DIPLOMA - undefined
Wilson High School
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