Valene Lee
Farmington,NM
Summary
An experienced Customer Service Representative who follows policies and procedures, while offering a friendly customer environment. Organized and detail-oriented. Understanding general accounting and finance concepts. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Experienced with project management, and strategic planning. Track record of enhancing operational efficiency through collaboration and problem-solving.
Overview
9
9
years of professional experience
Work History
Utility Planner
NTUA
Shiprock, NM
10.2025 - Current
- Analyzed data trends to inform decision-making and improve operational efficiency.
- Implemented new planning tools/systems, enhancing accuracy in forecasting and reporting.
- Led initiatives to optimize workflow processes, resulting in increased productivity across teams.
- Presented progress reports regularly to senior management during project updates meetings.
Customer Care Agent
Navajo Tribal Utility Authority
Shiprock, NM
06.2021 - 10.2025
- Resolved customer inquiries, ensuring accurate information delivery and enhancing satisfaction levels.
- Analyzed customer feedback trends to identify areas for service enhancement and implemented corrective actions.
- Developed and maintained documentation for standard operating procedures, ensuring consistency in customer interactions.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
Layout Technician
Pesco
Farmington, NM
06.2019 - 03.2020
- Oversaw maintenance and repair of equipment, ensuring operational efficiency and safety compliance.
- Implemented process improvements that streamlined workflows, resulting in enhanced productivity and reduced waste.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Supported project management teams with expert technical advice, contributing to successful project completions.
Plant Associate
Raytheon
05.2017 - 06.2019
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Conducted regular inventory checks to ensure accurate stock levels and product availability.
- Collaborated with team members to streamline order fulfillment processes, enhancing workflow efficiency.
- Trained new employees on safety protocols and operational procedures to maintain compliance standards.
- Monitored and maintained equipment, reporting any issues to minimize downtime during operations.
- Assisted in loading and unloading shipments, ensuring proper handling of materials and products.
Education
Associates - Business Administration
San Juan College
Farmington, NM05-2025
Skills
- Marketing
- Business Management
- Account Management
- Communication
- Problem-solving
- Materials preparation
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Languages
English
Full Professional
Timeline
Utility Planner
NTUA
10.2025 - Current
Customer Care Agent
Navajo Tribal Utility Authority
06.2021 - 10.2025
Layout Technician
Pesco
06.2019 - 03.2020
Plant Associate
Raytheon
05.2017 - 06.2019
Associates - Business Administration
San Juan College