Valente Torres Garcia
Merced,CA
Summary
Determined individual with a 2+ plus years of combined client care services in behavioral health and other health care systems. High level of compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist known for handling appointment scheduling , transporting clients to meetings and promoting assistance wherever and whenever needed.
Overview
6
6
years of professional experience
Work History
Peer Support Specialist
Merced County
Merced
01.2024 - Current
- Actively listened and responded empathetically when interacting with clients.
- Maintained accurate records of client progress through use of electronic medical record system.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Assisted with administrative tasks such as scheduling appointments or updating contact information.
- Assisted clients with developing healthy coping skills to manage stressors.
- Provided feedback regarding program operations and improvement opportunities.
- Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.
Customer Service Representative
Aetna
Hartford, CT
10.2022 - 01.2024
- Assisted clients with navigating healthcare services.
- Utilized problem-solving strategies to reduce the risk of negative impact on the client.
- Engaged in client services to understand needs and resolve issues.
- Stay updated on techniques and interventions in order to assist clients in meet their needs.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Provided excellent communication skills to resolve client complaints in a timely manner.
Delivery Driver
Advanced Auto Parts
Merced, CA
07.2021 - 10.2022
- Verified deliveries against shipping instructions prior to delivering to customers.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Assisted warehouse personnel in packing orders when necessary.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
Food Team Member
Target
Atwater, CA
05.2020 - 07.2021
- Set up displays and promotional materials in accordance with store guidelines.
- Inspected product packaging for proper labeling, coding, and pricing information.
- Operated cash register to process sales transactions quickly and accurately.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Maintained order and cleanliness of work areas to conform with health codes.
- Monitored inventory to keep adequate stock of food items and supplies.
- Rotated stock to ensure freshness.
Overnight Stocker
Walmart
Atwater, CA
12.2018 - 10.2019
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Followed instructions to properly arrange merchandise items.
- Identified and quickly handled spill clean-up.
Education
High School Diploma -
Valley Community School
Merced, CA05-2016
Some College (No Degree) - Psychology
Merced College
Merced, CASkills
- Appointment scheduling
- Client-Centered
- Privacy Practices
- Medical Records Documentation
- Solution-Focused
- Case Management
- Task-oriented
- Positive and professional
- Customer service
- Compassionate
Timeline
Peer Support Specialist
Merced County
01.2024 - Current
Customer Service Representative
Aetna
10.2022 - 01.2024
Delivery Driver
Advanced Auto Parts
07.2021 - 10.2022
Food Team Member
Target
05.2020 - 07.2021
Overnight Stocker
Walmart
12.2018 - 10.2019
High School Diploma -
Valley Community School
Some College (No Degree) - Psychology
Merced College
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